Customer Experience & Sales Coordinator

LE FONG BUILDING SERVICES PTE. LTD.; Singapore; Vor Ort; SGD 21.000 - 30.000; Teilzeit

Benefits dieser Stelle

Incentives

Staff Training

Flexible working hours

Part-time

Zusammenfassung

LE FONG BUILDING SERVICES PTE. LTD. is seeking a part-time customer service-oriented individual in Singapore to respond to inquiries, document details in the CRM, and assist with quotations and follow-ups. The role involves coordinating with various departments for site inspections and ensuring timely responses to clients.

The ideal candidate will have strong English communication, interpersonal skills, and the ability to handle pressure. Flexible working hours and incentives are offered.

Qualifikationen

• Good communication skills
• Proficient in written and spoken English
• Strong interpersonal skills and active listening abilities
• Ability to work under pressure and manage multiple tasks

Aufgaben

• Respond to customer requests, complaints and inquiries via phone, email, CRM system and other sources professionally and in a timely manner.
• Provide client information about the services and obtain details of complaints.
• Keep records of customer interactions and transactions in the CRM system.
• Follow up sale leads and defect lists (if any).
• Arrange new appointments and defects with client and the respective department for site inspection.
• Assist in preparation of quotations for clients.
• Follow up quotations, confirmations and payment status with clients.
• Maintain open communication with clients for unpaid invoices and inform Sales if payment is overdue.
• Prepare sale and sale-related reports on a timely basis.
• Perform any other ad hoc duties.

Kenntnisse

Good communication skills

Good command of written and spoken英语

Good interpersonal skills

Active listening and problem solving

Ability to handle pressure

Jobbeschreibung

LE FONG BUILDING SERVICES PTE. LTD. is seeking a part-time customer service-oriented individual in Singapore to respond to inquiries, document details in the CRM, and assist with quotations and follow-ups. The role involves coordinating with various departments for site inspections and ensuring timely responses to clients.

The ideal candidate will have strong English communication, interpersonal skills, and the ability to handle pressure. Flexible working hours and incentives are offered.