Customer Experience Representative

Core Concepts Pte Ltd; Singapore; On-site; SGD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Healthcare coverage

Training and development programs

Collaborative work environment

Job summary

Core Concepts Pte Ltd in Singapore is hiring a Customer Experience Representative to be the first point of contact for patients, delivering friendly and efficient service.

You will manage appointments, registrations and account receivables, coordinate with internal teams, and support general office duties, contributing to a smooth patient journey.

Qualifications

• Proven experience in a customer service or patient-facing role.
• Excellent communication and interpersonal skills, with a friendly and empathetic approach.
• Strong organizational abilities and attention to detail.
• Proficiency in using computer systems and office software.

Responsibilities

• Greet and welcome patients, addressing their needs and enquiries in a friendly and professional manner.
• Manage patient appointments, including scheduling, rescheduling and confirming.
• Efficiently process patient registrations, collections of accounts receivables and other administrative tasks.
• Liaise with internal teams to coordinate patient care and communicate updates.
• Assist with general office duties as required.

Skills

Customer service experience

Communication skills

Organizational skills

Office software proficiency

Tools

MS Office

Job description

About the role

Join the dynamic team at Core Concepts Pte Ltd as a Customer Experience Representative. In this full-time position, you will be the first point of contact for our patients, providing exceptional customer service and support. Your role is crucial in ensuring a smooth and positive experience for all our valued clients.

Key responsibilities

• Greet and welcome patients, addressing their needs and enquiries in a friendly and professional manner.
• Manage patient appointments, including scheduling, rescheduling and confirming.
• Efficiently process patient registrations, collections of accounts receivables and other administrative tasks.
• Liaise with internal teams to coordinate patient care and communicate updates.
• Assist with general office duties as required.

About you

• Proven experience in a customer service or patient-facing role.
• Excellent communication and interpersonal skills, with a friendly and empathetic approach.
• Strong organizational abilities and attention to detail.
• Proficiency in using computer systems and office software.

Benefits

• Competitive salary
• Opportunities for career progression
• Healthcare coverage
• Ongoing training and development programs
• A supportive and collaborative work environment

About us

Core Concepts Pte Ltd is a leading provider of healthcare services in Singapore. Our mission is to deliver exceptional care and improve the well-being of our patients. With a team of highly skilled professionals and state-of-the-art facilities, we are committed to excellence in everything we do.