Customer Service Associate

PANCARE MEDICAL CLINIC PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

PANCARE MEDICAL CLINIC PTE. LTD. is looking for a Customer Service Associate to support daily operations while delivering quality service to patients and visitors. This role involves managing patient inquiries, coordinating appointments, and ensuring smooth administrative processes.

The ideal candidate will have at least 2 years of experience in a healthcare setting, strong attention to detail, and a commitment to maintaining patient confidentiality and service standards. This role requires flexibility in working hours, including weekends and public holidays.

Qualifications

• Minimum 2 years experience in a healthcare setting.
• Attention to detail and accuracy in handling administrative tasks.
• Ability to work in a team in a fast-paced environment.

Responsibilities

• Provide frontline customer service.
• Organize and plan patient appointments effectively.
• Maintain strict adherence to medical standards.

Skills

Attention to detail

Teamwork

Customer service

Administrative skills

Education

N/O level

Job description

Company Overview

Your Health Comes First! Welcome to PanCare Medical Clinic. Our team is dedicated to providing patients with comprehensive services to benefit their health and well-being. With our streamlined registration system and responsive diagnosis procedure, we have more time to focus on helping patients find treatments to feel better and connecting them with resources to help them stay that way.

Primary Care. Ranging from acute illnesses to chronic diseases, our team is dedicated to be your partner in providing well-rounded care for you and your family.

Job Summary

A Customer Service Associate supports the daily operations and delivers quality service to patients and visitors in a healthcare environment. The role involves managing patient enquiries, registration, appointments, administrative coordination, and ensuring a smooth patient experience while maintaining confidentiality and service standards.

Responsibilities

• Provide frontline customer service
• Greet and assist patients, family, and visitors in a kind and helpful manner
• Organize and plan patient appointments effectively, working with the medical team to streamline schedules
• Register new patients accurately, collect vital information, and keep patient records up to date in the electronic system
• Verify insurance information and confirm details with patients
• Answer phone calls, handle enquiries, and direct calls to the relevant personnel
• Email correspondence is a MUST.
• Process medical insurance claims, ensuring proper documentation submission and timely reimbursement
• Assist in the collection of payments from patients, explaining financial responsibilities and payment options when necessary
• Handle administrative tasks, including filing, data entry, and maintaining organized records
• Assist medical staff with the coordination of patient care
• Foster effective communication and collaboration among departments to ensure seamless coordination of patient care and administrative processes
• Update medical staff of any patient arrivals, cancellations, or other significant information that may affect daily operations
• Maintain strict adherence to medical standards, ensuring that patient privacy is protected and that all paperwork is handled safely and appropriately
• Perform other duties as assigned by the superior

Requirements

• Minimum 2 years experience in healthcare setting
• Minimum N/O level
• Attention to detail and accuracy in handling administrative tasks
• Ability to work in a team and in a fast pace environment
• Ability to work on rotating shifts, weekends and public holidays