Customer Service Executive

T32 DENTAL CENTRE PTE. LTD.; Singapore; In loco; SGD 28.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical benefits

Dental benefits

14 days annual leave (up to 18 days)

Performance bonus

Career progression

Descrizione del lavoro

T32 DENTAL CENTRE PTE. LTD. is hiring a Front Desk professional in Singapore to deliver exceptional service at our dental clinic.

You will respond to patient enquiries, manage scheduling and payments, and handle communications across calls, emails and SMS. We value strong communication, a patient-focused approach, and the ability to multitask. The role offers 5 working days per week (44 hours) with medical and dental benefits, plus 14 days annual leave (with potential increase).

Competenze

• Preferably with 2 years of relevant experience in healthcare or similar capacity.
• Possess strong communication skills, patient and genuinely excited to help customers.
• Able to multi-task, problem-solve and manage time efficiently.
• Customer-oriented with passion in serving customers.
• Independent player and is motivated to complete any task without much supervision.
• Excellent telephone etiquette.
• Experience in healthcare or service-related industries is an advantage.

Mansioni

• Ensure excellent service standards, respond efficiently to customers’ needs and maintain a high level of customer satisfaction.
• Handle and resolve our patient’s enquiries and/or feedback in a professional and tactful manner, including answering of phone calls.
• Be accountable for overall Quality of Service and Patient Satisfaction rate.
• Identify opportunities to recommend suitable treatment plans to our patients.
• Perform all front-desk routine matters, such as registration, scheduling of appointment, processing payments and handling email and SMS enquiries.
• Communicate new initiatives to patients in a professional and tactful manner.
• Handle, process and record all inbound calls, responses, enquiries and customer interactions from various referral sources, social media platforms and direct call-ins for new patient appointment bookings.

Conoscenze

Communication skills

Patient service

Multitasking

Telephone etiquette

Independent worker

Customer-oriented

Healthcare exposure

Descrizione del lavoro

JOB RESPONSIBILITIES:

Front Desk

• Ensure excellent service standards, respond efficiently to customers’ needs and maintain a high level of customer satisfaction.

• Handle and resolve our patient’s enquiries and/or feedback in a professional and tactful manner, including answering of phone calls.

• Be accountable for overall Quality of Service and Patient Satisfaction rate.

• Identify opportunities to recommend suitable treatment plans to our patients.

• Perform all front-desk routine matters, such as registration, scheduling of appointment, processing payments and handling email and SMS enquiries.

• Communicate new initiatives to patients in a professional and tactful manner.

• Handle, process and record all inbound calls, responses, enquiries and customer interactions from various referral sources, social media platforms and direct call-ins for new patient appointment bookings.

REQUIREMENTS:

• Preferably with 2 years of relevant experience in healthcare or similar capacity.

• Possess strong communication skills, patient and genuinely excited to help customers.

• Able to multi-task, problem-solve and manage time efficiently.

• Customer-oriented with passion in serving customers.

• Independent player and is motivated to complete any task without much supervision.

• Excellent telephone etiquette.

• Experience in healthcare or service-related industries is an advantage.

JOB DETAILS:

• 5 working days with 2 off days!

• 44 working hours per week.

JOB BENEFITS:

• Exciting career progression!

• Long service cash awards. Up to $2,000!

• Medical & Dental benefits.

• 14 days Annual Leave (Can increase up to 18 days)

• Additional leaves (Birthday, Marriage etc.)

• Performance bonus.

LOCATIONS: Central and west location available