Customer Service Quality Executive - 1 year renewable contract

PERSOL; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

PERSOL Singapore Pte Ltd is seeking a customer service professional to handle inquiries, maintain records, and drive process improvements from Singapore. The role emphasizes timely case resolution, data accuracy, and stakeholder coordination to support high-quality service delivery.

The ideal candidate will bring 2+ years in customer service or related operations, strong communication skills, and proficiency with Excel/MS Office; CRM experience is a plus.

Qualifications

• Degree in any discipline.
• Minimum 2 years in a contact centre, customer service, quality assurance, operations, or data-related role.
• Strong communication, problem-solving, and stakeholder management skills.
• Proficient in Microsoft Excel and MS Office applications.
• Experience with CRM or case management systems is an advantage.

Responsibilities

• Respond to customer enquiries via email and phone.
• Ensure timely resolution of cases and adherence to SLA requirements.
• Maintain accurate customer records and case notes.
• Coordinate enquiries and follow-ups with relevant stakeholders.
• Prepare daily reports and elevate complex cases when required.
• Monitor service quality, customer satisfaction, and improve processes.
• Assist with data analysis, reporting, onboarding, and ad hoc projects.

Skills

Communication skills

Problem-solving

Stakeholder management

Multitasking

Education

Degree in any discipline

Tools

Excel

MS Office

CRM systems

Job description

Key Responsibilities:

• Respond to customer enquiries via email and phone.

• Ensure timely resolution of cases and adherence to SLA requirements.

• Maintain accurate customer records and case notes.

• Coordinate enquiries and follow-ups with relevant stakeholders.

• Prepare daily reports and elevate complex cases when required.

• Monitor service quality, customer satisfaction, and improve processes

• Assist with data analysis, reporting, onboarding, and ad hoc projects.

Requirements:

• Degree in any discipline.

• Minimum 2 years of experience in a contact centre, customer service, quality assurance, operations, or data-related role.

• Strong communication, problem-solving, and stakeholder management skills.

• Proficient in Microsoft Excel and MS Office applications.

• Experience with CRM or case management systems is an advantage.

• Detail-oriented, organised, and able to manage multiple priorities independently.

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PERSOL Singapore Pte Ltd RCB No. 200007268E EA License No. 01C4394 Reg.R1435100 Felicia Ng