Customer Service Executive — Hybrid, Growth & Impact

Singapore Telecommunications Limited; Singapore; Hybrid; SGD 33,000 - 47,000; Full time

Benefits offered by this job

Hybrid work arrangements

Health and wellness benefits

Training and development programs

Internal mobility opportunities

Job summary

Singtel Group Enterprise is seeking a Customer Service Executive to support busy teams, resolve inquiries, and build lasting customer relationships. This role emphasizes problem solving, collaboration, and delivering excellent service across multiple touchpoints.

The position offers a hybrid work arrangement, health and wellness benefits, ongoing training, and opportunities for internal mobility within a diverse, inclusive environment.

Qualifications

• Diploma in any discipline.
• Minimum of 1 year of experience in a customer service environment.
• Ability to speak and write fluent English.
• Strong customer service and communication skills.
• Ability to handle difficult calls and emails professionally.
• Proactive, eager to learn and manage multiple requests with time constraints.
• Proficient with MS Office.

Responsibilities

• Coordinate and process New Mobile Applications, SIM Activation, Line Transfer, Activation of Value-Added Services (VASes), Re-contracting, etc.
• Assist to billing query, resolve billing issues and perform billing adjustments if required.
• Answer general customer service questions from SPOC/subscribers, explain multiple mobile product features, and transfer requests to other departments when needed.
• Document all actions provided to order taker via internal system.
• Ensure SOPs and WIs are properly carried out and training is provided to staff; keep SOPs updated.
• Meet Customer Experience targets as set by management.
• Monitor and ensure daily SLA for ticket resolution within 4h/7h/9h.
• Adhere to health, safety & environmental policies and quality & security standards.
• Follow established procedures to provide quality customer service.

Skills

Fluent English

Customer service

Communication

Problem solving

Education

Diploma in any discipline

Tools

MS Office

Job description

Singtel Group Enterprise is seeking a Customer Service Executive to support busy teams, resolve inquiries, and build lasting customer relationships. This role emphasizes problem solving, collaboration, and delivering excellent service across multiple touchpoints.

The position offers a hybrid work arrangement, health and wellness benefits, ongoing training, and opportunities for internal mobility within a diverse, inclusive environment.