Customer Experience & Payments Specialist

STA Inspection Pte Ltd.

Singapore

On-site

SGD 24,000 - 30,000

Full time

5 days ago

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Job summary

STA Inspection Pte Ltd. seeks a Customer Service Officer to support payment transactions, regulatory services, booking administration and customer enquiries, delivering a seamless experience with accuracy and compliance.

You will handle payments, process regulatory tasks including road tax renewals and updates to LTA records, and assist customers with bookings. Respond to walk-in, phone and email enquiries while maintaining confidential records and supporting operations.

Qualifications

Minimum GCE ‘O’ Level, NITEC, SPM, or equivalent qualification.
Candidates with relevant customer service or cashiering experience may be considered.

Responsibilities

Handle payment collection, reconciliation, refunds, and cash float management in accordance with established procedures.
Process regulatory transactions, including road tax renewals and updates to LTA-related records and systems.
Process road tax renewals, update records in the LTA online portal and collect payments through NETS or SGQR.
Update IU, OBU and private-hire car decal information in the LTA system accurately and promptly.
Assist customers with bookings, amendments, and cancellations.
Respond to walk-in, phone, and email enquiries professionally and promptly.