Customer Service Officer

STA Inspection Pte Ltd; Singapore; On-site; SGD 2,500 - 3,600; Full time

Job summary

STA Inspection Pte Ltd in Singapore is seeking a Customer Service Officer to support payment transactions, regulatory services, booking administration, and customer enquiries. You will deliver a seamless customer experience while ensuring accuracy, compliance, and operational efficiency.

Key duties include handling payments and reconciliations, processing road tax renewals with LTA systems, assisting customers with bookings and amendments, and maintaining confidential records.

Qualifications

• Minimum GCE O Level, NITEC, SPM or equivalent qualification.
• Candidates with relevant customer service or cashiering experience may also be considered.
• Willing to work shifts, overtime and across different locations; basic computer literacy and MS Office.

Responsibilities

• Handle payment collection, reconciliation, refunds and cash float management.
• Process regulatory transactions, including road tax renewals and updates to LTA records.
• Process road tax renewals and collect payments via NETS or SGQR.
• Update LTA system with IU, OBU and private-hire car decal information.
• Assist customers with bookings, amendments and cancellations.
• Respond to walk-in, phone and email enquiries professionally and promptly.
• Maintain accurate transaction records and confidentiality.
• Support administrative work and other operational duties as assigned.

Skills

Customer service

Communication

Attention to detail

Teamwork

Digital literacy

Problem solving

Education

GCE O Level / NITEC / SPM or equivalent

Tools

Microsoft Office

Job description

We are looking for a customer-oriented Customer Service Officer to support payment transactions, regulatory services, booking administration, and customer enquiries. You will play a key role in delivering a seamless customer experience while ensuring accuracy, compliance, and operational efficiency.

Key Responsibilities

• Handle payment collection, reconciliation, refunds, and cash float management in accordance with established procedures.
• Process regulatory transactions, including road tax renewals and updates to LTA-related records and systems.
• Process road tax renewals, update records in the LTA online portal and collect payments through NETS or SGQR.
• Update IU, OBU and private-hire car decal information in the LTA system accurately and promptly.
• Assist customers with bookings, amendments, and cancellations.
• Respond to walk-in, phone, and email enquiries professionally and promptly.
• Maintain accurate transaction records and ensure confidentiality of customer and company information.
• Support administrative work, housekeeping, committees, projects and other operational duties assigned by the Head/Lead CSO or Head of Operations.

Requirements

• Minimum GCE ‘O’ Level, NITEC, SPM, or equivalent qualification. Candidates with relevant customer service or cashiering experience may also be considered.

• Able to work shifts, overtime, and across different locations when required.
• Basic computer literacy and proficiency in Microsoft Office applications.

Key Competencies

• Strong customer service and communication skills.
• Accurate, responsible, detail-oriented, and able to handle transactions and confidential information with integrity and accountability.
• Proactive team player with good problem-solving abilities and adaptability.
• Digitally savvy and capable of working effectively in a fast-paced environment.