Customer Experience & Payments Specialist

STA Inspection Pte Ltd; Singapore; On-site; SGD 2,500 - 3,600; Full time

Job summary

STA Inspection Pte Ltd in Singapore is seeking a Customer Service Officer to support payment transactions, regulatory services, booking administration, and customer enquiries. You will deliver a seamless customer experience while ensuring accuracy, compliance, and operational efficiency.

Key duties include handling payments and reconciliations, processing road tax renewals with LTA systems, assisting customers with bookings and amendments, and maintaining confidential records.

Qualifications

• Minimum GCE O Level, NITEC, SPM or equivalent qualification.
• Candidates with relevant customer service or cashiering experience may also be considered.
• Willing to work shifts, overtime and across different locations; basic computer literacy and MS Office.

Responsibilities

• Handle payment collection, reconciliation, refunds and cash float management.
• Process regulatory transactions, including road tax renewals and updates to LTA records.
• Process road tax renewals and collect payments via NETS or SGQR.
• Update LTA system with IU, OBU and private-hire car decal information.
• Assist customers with bookings, amendments and cancellations.
• Respond to walk-in, phone and email enquiries professionally and promptly.
• Maintain accurate transaction records and confidentiality.
• Support administrative work and other operational duties as assigned.

Skills

Customer service

Communication

Attention to detail

Teamwork

Digital literacy

Problem solving

Education

GCE O Level / NITEC / SPM or equivalent

Tools

Microsoft Office

Job description

STA Inspection Pte Ltd in Singapore is seeking a Customer Service Officer to support payment transactions, regulatory services, booking administration, and customer enquiries. You will deliver a seamless customer experience while ensuring accuracy, compliance, and operational efficiency.

Key duties include handling payments and reconciliations, processing road tax renewals with LTA systems, assisting customers with bookings and amendments, and maintaining confidential records.