Customer Experience & Order Support Specialist

OJJ Foods Pte Ltd; Singapore; On-site; SGD 39,000 - 58,000; Full time

Job summary

OJJ Foods Pte Ltd in Singapore is seeking a dynamic, customer-centric individual to join our customer service team as the first point of contact for valued customers, providing top-notch service and assistance to ensure smooth order processing and delivery.

Key duties include generating daily orders, managing invoicing with debit/credit notes, coordinating with internal and external teams to collate invoices for submission, building strong customer relationships, and handling ad-hoc tasks as

Qualifications

• Strong communication skills, both verbal and written.
• Customer-focused with a genuine passion for helping people.
• Willing to work on weekends and public holidays; overtime compensated.

Responsibilities

• Generate daily customer orders and ensure delivery is met.
• Sort returned invoices and issue debit and credit notes.
• Coordinate with internal & external customers to collate invoices for timely submission.
• Establishes and maintains excellent relationships with customers.
• Perform other ad-hoc duties as assigned.

Skills

Communication skills

Customer focus

Weekend availability

Basic computer skills

Call center exp

Job description

OJJ Foods Pte Ltd in Singapore is seeking a dynamic, customer-centric individual to join our customer service team as the first point of contact for valued customers, providing top-notch service and assistance to ensure smooth order processing and delivery.

Key duties include generating daily orders, managing invoicing with debit/credit notes, coordinating with internal and external teams to collate invoices for submission, building strong customer relationships, and handling ad-hoc tasks as