Customer Service & Sales Orders Specialist

EASTERN HARVEST FOODS (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Benefits offered by this job

Performance Bonus

Medical Benefits

Staff Purchase

Job summary

EASTERN HARVEST FOODS (SINGAPORE) PTE. LTD. is seeking an Indoor Sales Support to manage customer orders, process sales and delivery docs, and liaise with multiple departments from our Singapore office. The role emphasizes accuracy in invoicing and responsive communication.

You will handle inquiries via phone/email, support everyday order processing, and contribute to a collaborative, growth-oriented team. 5.5-day work week with competitive benefits and staff development opportunities.

Qualifications

• Minimum 'O' Level or Diploma qualification.
• Preferably with at least 2 years of relevant experience.
• Excellent communication, interpersonal skills, and customer oriented.
• Ability to communicate in Mandarin to liaise with Mandarin-speaking clients.

Responsibilities

• Manage customers’ orders efficiently.
• Assist in the generation of sales order, delivery order, invoice, and credit note.
• Monitor and promptly respond to email correspondence and customer inquiries.
• Ensure accuracy in receipts, amounts, and records.
• Handle all incoming inquiries via phone, fax, email, and walk-ins.
• Execute day-to-day sales order processes.
• Collaborate with other departments to fulfil customers’ orders.
• Provide indoor sales support.
• Perform any other ad-hoc duties assigned by Management.

Skills

Mandarin communication

Customer service

Sales support

Education

Diploma

Tools

ERP/NAV system

Job description

EASTERN HARVEST FOODS (SINGAPORE) PTE. LTD. is seeking an Indoor Sales Support to manage customer orders, process sales and delivery docs, and liaise with multiple departments from our Singapore office. The role emphasizes accuracy in invoicing and responsive communication.

You will handle inquiries via phone/email, support everyday order processing, and contribute to a collaborative, growth-oriented team. 5.5-day work week with competitive benefits and staff development opportunities.