Customer Experience & Operations Leader

LVL MUSIC ACADEMY PTE. LTD.; Singapore; On-site; SGD 33,000 - 42,000; Full time

Benefits offered by this job

Five-day work week

Training & development

Ownership of operations

Supportive environment

Job summary

LVL Music Academy Pte. Ltd. is seeking a Customer Service & Operations Executive to oversee daily operations of our music academy and instrument shop in Singapore.

You will manage customer inquiries, assist with lessons, purchases, rentals and repairs, and coordinate schedules as the person in charge when management is unavailable. The role emphasizes ownership, proactive problem solving and delivering excellent service while ensuring smooth workflows.

Qualifications

• At least 2 years of relevant experience in customer service, administration, retail operations or a similar role preferred.
• Excellent organisational, administrative and multitasking skills.
• Strong written and verbal communication skills.
• Confident, professional and friendly when interacting with customers.
• Able to work independently, take ownership and make sound decisions.
• Resourceful and proactive in identifying and solving problems.
• Strong attention to detail and accuracy in documentation and system records.

Responsibilities

• Customer Service & Communication: Manage and respond promptly to customer enquiries through WhatsApp, email, phone and in person.
• Assist customers with music lessons, instrument purchases, rentals, repairs and general enquiries.
• Follow up on outstanding enquiries, requests and customer matters.
• Handle customer complaints professionally and resolve routine issues independently.
• Build and maintain positive relationships with existing customers.
• Daily Operations & Administration: Oversee daily centre operations to ensure smooth and efficient workflows.
• Act as the designated person-in-charge for routine operational matters when management is unavailable.
• Coordinate lesson schedules, appointments, customer visits and bookings.
• Prepare invoices, payment records and administrative documentation.
• Manage instrument rental agreements, renewals, returns and system updates.
• Process online orders and coordinate packing, deliveries and customer collections.
• Maintain accurate customer information and transaction records in company systems.
• Troubleshoot routine operational issues and coordinate solutions when required.
• Be proactive to come up with solutions.
• Inventory & Stock Management: Conduct regular stocktaking and inventory checks.
• Update product inventory and stock quantities accurately in the system.
• Coordinate incoming stock, suppliers, deliveries and order fulfilment.
• Monitor stock discrepancies and report issues requiring management attention.
• Ensure retail displays, storage areas and the centre are organised and presentable.
• Team Coordination & Operational Support: Coordinate with sales staff, music teachers and management to ensure smooth daily operations.
• Support the Sales & Business Development team with order processing, quotations and administrative arrangements.
• Refer potential sales opportunities to the appropriate sales team member.
• Assist with company concerts, events and other operational arrangements when required.
• Take initiative to improve workflows, customer service and overall operational efficiency.

Skills

Customer service

Administration

Retail operations

Organisational skills

Multitasking

Communication

Problem solving

Team coordination

Independent work

Tools

WhatsApp

Microsoft Excel

Computerised systems

Job description

LVL Music Academy Pte. Ltd. is seeking a Customer Service & Operations Executive to oversee daily operations of our music academy and instrument shop in Singapore.

You will manage customer inquiries, assist with lessons, purchases, rentals and repairs, and coordinate schedules as the person in charge when management is unavailable. The role emphasizes ownership, proactive problem solving and delivering excellent service while ensuring smooth workflows.