Assistant Shop Manager: Operations & Customer Experience

LVL Music Academy; Singapore; On-site; SGD 33,000 - 58,000; Full time

Job summary

LVL Music Academy is seeking an Assistant Shop Manager to oversee daily operations of the music academy and instrument shop in Singapore. The role acts as the designated person-in-charge when management is unavailable and focuses on service delivery, operations, and team coordination.

Ideal candidates will have 2+ years in retail operations or customer service, with strong organisational skills, proficiency in WhatsApp and Excel, and a proactive, independent work style.

Qualifications

• 2+ years of experience in retail operations, administration, customer service, or a supervisory role.
• Strong organisational and multitasking abilities with a service mindset.
• Confident written and verbal communication in English.

Responsibilities

• Oversee daily operations as the stand-in person-in-charge when management is unavailable.
• Manage customer inquiries via WhatsApp, email, phone, and in-person visits; provide service guidance.
• Coordinate music lessons, appointments, room bookings, and instrument rentals; ensure smooth workflows.
• Support sales with order processing, quotations, and administrative arrangements; look for workflow improvements.

Skills

Organisational skills

Customer service

Communication

MS Excel

Tools

WhatsApp

MS Excel

Job description

LVL Music Academy is seeking an Assistant Shop Manager to oversee daily operations of the music academy and instrument shop in Singapore. The role acts as the designated person-in-charge when management is unavailable and focuses on service delivery, operations, and team coordination.

Ideal candidates will have 2+ years in retail operations or customer service, with strong organisational skills, proficiency in WhatsApp and Excel, and a proactive, independent work style.