Account Manager, Retail Training - Luxury

CXG; Singapore; Hybrid; SGD 70,000 - 120,000; Full time

Job summary

CXG, a global customer experience company, is seeking an Account Manager, Retail Training - Luxury for its Singapore office. The role is hybrid and focuses on building relationships with luxury brands while coordinating with regional and global teams to deliver impactful programs.

You will own projects from brief to delivery, present to C-level executives, and work with a dynamic team. A background in luxury or premium service, strong English, and 4+ years in client-facing roles are highly

Qualifications

• Passion for the luxury industry and customer experience.
• Strong organizational skills and client-facing experience.
• Experience above 4 years preferred.
• Fluency in English; Mandarin is a strong advantage.
• Able to lead client meetings and projects.
• Excellent interpersonal and communication skills.
• Capable of presenting to executive stakeholders.

Responsibilities

• Partner with luxury brands to drive business impact through customer experience.
• Maintain and nurture client portfolio with white-glove service.
• Own projects from brief to delivery with autonomy.
• Collaborate with international teams to design methodologies and solutions.
• Manage the entire account, including stakeholders, budget, and deliverables.
• Deliver insightful face-to-face presentations to C-level executives.

Skills

Client facing

Luxury industry

Communication

Presentation

Analytical

Time management

Leadership

Collaboration

Consulting skills

Relationship building

Education

Bachelor’s or Master’s degree in Business/Management/Administration

Job description

Account Manager, Retail Training - Luxury

We are growing! We are currently looking to hire an experienced Account Manager, Retail Training - Luxury for our office in Singapore, where you will be based.

Department: CXG

Workplace: hybrid

Employment Type: full

Description

Founded in 2006, CXG is a global customer experience company uniquely positioned at the intersection of data-driven retail performance, customer experience transformation, and operational execution across 200+ luxury brands worldwide.

The mission of our 270 collaborators is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation.

We are passionate about delivering impact.

Our clients include the world's most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction.

What you will be doing

Reporting to the Regional VP, SEA, Oceania & Japan and the EVP Academy, you will join a dynamic and fast-paced environment and work closely with our regional and global teams to build strong, long-lasting relationships with our clients, coordinate with internal departments and deliver insightful, impactful presentations to executive and board-level stakeholders. Here, passion, integrity and a "can-do" attitude are always top of mind. Your daily tasks will involve:

• Partnering with luxury and premium brands to help them transform and drive business impact through customer experience.
• Maintaining and nurturing your client portfolio by offering white glove service andadded value.
• You take full ownership of projects from brief to delivery, working with significant autonomy and close collaboration with our team
• Collaborating with members of our international teams to design methodologies, develop new solutions and offer expert advice to our clients.
• Managing the entire account, including stakeholders, internal departments, budget and the quality of deliverables.
• Delivering insightful and engaging face-to-face presentations to C-level executives.

Requirements

What you will bring along:

This role requires a passion for the luxury industry and customer experience, strong organizational skills and experience in a client-facing role. You should also have:

• Experience range should ideally be above 4years.
• A bachelor's or master's degree in administration, Business, Management or related field.
• Fluency in English (verbal and written). Fluency in Mandarin is a strong advantage.
• A naturally outgoing, high-energy communicator who builds rapport quickly and leaves a strong impression with clients.
• Experience in a service excellence environment such as premium airlines, luxury hospitality, luxury retail or high-end client service is highly valued.
• We welcome candidates from adjacent backgrounds such as marketing, PR, brand or hospitality who are passionate about customer experience.
• Previous work experience, preferably in retail and/or a client-facing (B2B) role.
• Strong verbal and written communication skills, with persuasive and diplomatic communication and experience in presentations and proposal writing.
• Analytical aptitude: the ability to examine data and draw meaningful insights.
• Leadership skills: externally, the ability to lead a client meeting; internally, the ability to take the lead on a project.
• A collaborative mindset and the ability to work well as part of a team.
• Consulting skills: the ability to challenge a client brief and ask meaningful questions.
• Excellent interpersonal skills.
• Time management: the ability to manage time and resources effectively in a deadline-driven environment.