Account Manager (Luxury)

CXG; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

CXG is hiring an Account Manager (Luxury Consultant) in Singapore. You will manage luxury brand partnerships, deliver white-glove client service, and work with global teams to design and implement premium CX strategies.

The role requires 4+ years in client-facing roles, strong presentation and analytical skills, and leadership ability. Fluency in English is essential; Mandarin is a plus. Join a growing firm serving world-class luxury brands.

Qualifications

• Bachelor’s or Master’s degree in administration, business, management or related field.
• 4+ years of work experience in retail and/or client-facing roles (B2B).
• Strong verbal and written communication skills with presentation and proposal writing experience.
• Analytical aptitude to extract meaningful insights from data.
• Leadership skills to lead meetings and drive project work.
• Excellent team player with collaboration mindset.
• Consulting skills to challenge a client brief and ask meaningful questions.
• Fluent in English; Mandarin is a plus.

Responsibilities

• Collaborate with luxury and premium brands to drive business impact through customer experience.
• Maintain and nurture your client portfolio with white glove service and added value.
• Collaborate with international teams to design methodologies, develop solutions and advise clients.
• Manage the entire account including stakeholders, internal departments, budget, and deliverables quality.
• Project management across proposal, execution and delivery of projects.
• Deliver insightful, face-to-face presentations to C-level executives.

Skills

Client-facing

Presentation skills

Analytical

Leadership

Teamwork

Time management

English fluency

Mandarin (advantage)

Education

Bachelor’s/Master’s Degree in Administration, Business, Management or related field

Job description

We are growing! We are currently looking to hire an experienced Account Manager (Luxury Consultant) for our office in Singapore where you will be based.

Who we are:

Founded in 2006, CXG is a global customer experience company uniquely positioned at the intersection of data-driven retail performance, customer experience transformation, and operational execution across 200+ luxury brands worldwide.

The mission of our 270 collaborators is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation.

We are passionate about delivering impact.

Our clients include the world's most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction.

What You Will Be Doing

• Collaborating with luxury and premium brands to help them transform and drive business impact through customer experience
• Maintaining and nurturing your client portfolio by offering white glove service and added value
• Collaborating with members of our international teams to design methodologies, develop new solutions and offer expert advice to our clients.
• Managing the entire account including stakeholders, internal departments, budget, and the quality of deliverables.
• Project Management- proposal, execution and delivery of projects.
• Delivering insightful and engaging face-to-face presentations to C-level executives.

Requirements

This role requires a passion about the luxury industry and customer experience. It also requires strong organization skills as well as past experiencein a client-facing role.

What you will bring along

• Bachelor's/ Master's Degree in Administration, Business, Management or related field.
• 4 + years of work experience preferably in retail and / or in a client-facing role (B2B).
• Verbal and written communication skills (persuasive, diplomatic communication skills with experience in presentations and proposal writing).
• Analytical aptitude- ability to examine data to make meaningful inferences and analysis.
• Leadership skills (externally - ability to lead a meeting and internally - ability to take lead on a project)
• Excellent team player with a great sense of collaboration.
• Consulting skills- ability to challenge a client brief and to ask meaningful questions
• Excellent interpersonal skills.
• Time management- ability to manage time and resources effectively in a deadline-driven environment.
• Fluency in English (verbal and written). Fluency in Mandarin will be considered an advantage.

To know more about us, please visit our website: https://www.cxg.com