Customer Experience Leader & Service Operations

ALINA SPA AND BEAUTIESSS; Singapore; Presencial; SGD 38.000 - 52.000; Jornada completa

Descripción de la vacante

ALINA SPA AND BEAUTIESSS is seeking a Customer Service Manager to oversee daily customer service operations and ensure high standards of service delivery. The role involves developing policies, supervising staff, and handling inquiries, feedback, and complaints in a timely and professional manner.

You will monitor customer satisfaction, coordinate with operations for smooth service delivery, and establish positive relationships to encourage repeat business.

Responsabilidades

• Manage and oversee daily customer service operations to ensure high standards of service delivery.
• Develop and implement customer service policies and procedures in line with company objectives.
• Supervise and train staff to improve customer service skills and professional performance.
• Handle customer enquiries, feedback, and complaints in a timely and professional manner.
• Monitor customer satisfaction and implement strategies to improve the overall customer experience.
• Coordinate with operational staff to ensure efficient service delivery and smooth daily operations.
• Establish and maintain positive relationships with customers to encourage repeat business.
• Monitor customer service performance and prepare regular reports for management.
• Identify opportunities to improve service quality, operational efficiency, and customer retention.
• Support management in developing customer engagement strategies and achieving business objectives.

Descripción del empleo

ALINA SPA AND BEAUTIESSS is seeking a Customer Service Manager to oversee daily customer service operations and ensure high standards of service delivery. The role involves developing policies, supervising staff, and handling inquiries, feedback, and complaints in a timely and professional manner.

You will monitor customer satisfaction, coordinate with operations for smooth service delivery, and establish positive relationships to encourage repeat business.