Customer Experience Lead - Marine Paints

Focal Search Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking a Customer Service Officer (Marine Paints) to ensure efficient order fulfilment and delivery. The ideal candidate will manage customer orders, address complaints, and deliver top-tier customer service. Key qualifications include a Bachelor's degree and 1-2 years of relevant experience. This role requires excellent communication skills and the ability to handle multiple tasks effectively. Join us for a fulfilling career in the marine industry.

Qualifications

• Bachelor's degree and 1-2 years of relevant work experience.
• Proficiency in English, clear communication skills.
• Ability to prioritize and multitask effectively.

Responsibilities

• Fulfil customer orders by processing them and collaborating with operational divisions.
• Invoice customers quickly and accurately according to company rules.
• Oversee Customer Service Department operations for efficiency.
• Monitor and resolve customer complaints effectively.
• Respond to customer questions promptly and courteously.
• Handle customer complaints and develop workable solutions.
• Verify system prices and ensure accuracy of orders.
• Track orders daily and manage sales returns as necessary.

Skills

Customer service focus

Effective communication skills

Time management

Problem-solving abilities

Education

Bachelor's degree

Job description

A leading recruitment agency in Singapore is seeking a Customer Service Officer (Marine Paints) to ensure efficient order fulfilment and delivery. The ideal candidate will manage customer orders, address complaints, and deliver top-tier customer service. Key qualifications include a Bachelor's degree and 1-2 years of relevant experience. This role requires excellent communication skills and the ability to handle multiple tasks effectively. Join us for a fulfilling career in the marine industry.