Customer Experience & Enrolment Specialist

AUREUS (RIVERVALE MALL) PTE. LTD.; Singapore; On-site; SGD 27,000 - 47,000; Full time

Benefits offered by this job

Performance bonuses

Medical & insurance

14 days annual leave & sick leave

Learning & training programs

Career development opportunities

Complimentary music lessons

Vibrant company culture

IT equipment provided

Job summary

Aureus Group is seeking motivated individuals to join our team in promoting our programmes and providing exceptional customer service to prospective leads and existing customers. You will help drive centre growth by handling inquiries, coordinating sales activities, and supporting events to convert leads into enrolments.

Successful candidates will have 1–2 years in customer service, a strong command of English, and the ability to thrive in a fast-paced retail environment.

Qualifications

• 1–2 years in customer service
• Available to work retail hours and weekends
• Strong written and spoken English
• Able to work in a fast-paced environment
• Flexible and adaptable
• Excellent problem-solving skills

Responsibilities

• Make a defined number of outbound sales calls daily
• Meet monthly lead generation and enrolment targets
• Respond to inbound calls and emails promptly
• Support sales activities and events for lead generation
• Assist Centre Team and Manager to promote centre growth and reduce turnover
• Maintain or exceed conversion rates for trials to enrolments
• Contribute to teacher growth plans to hit monthly targets
• Perform general administration tasks
• Other duties as assigned by Management

Skills

Customer service

English proficiency

Problem solving

Interpersonal skills

Job description

Aureus Group is seeking motivated individuals to join our team in promoting our programmes and providing exceptional customer service to prospective leads and existing customers. You will help drive centre growth by handling inquiries, coordinating sales activities, and supporting events to convert leads into enrolments.

Successful candidates will have 1–2 years in customer service, a strong command of English, and the ability to thrive in a fast-paced retail environment.