Customer Experience & Admin Coordinator

HJH MAIMUNAH RESTAURANT PTE. LTD.; Singapore; Presencial; SGD 28 000 - 47 000; Tempo integral

Resumo da oferta

HJH MAIMUNAH RESTAURANT PTE. LTD. is seeking a proactive Customer Service & Administrative Officer to join our team. You will be the first point of contact for customers, handling inquiries and coordinating with internal departments to ensure a seamless experience.

Responsibilities include managing reservations, preparing reports, maintaining records, and supporting business development activities while delivering excellent service in a fast-paced environment.

Qualificações

• Minimum GCE 'N'/'O' Levels, NITEC, Diploma or equivalent qualification.
• At least 1 year of experience in customer service, administration, hospitality or the F&B industry.
• Excellent communication and interpersonal skills with a strong customer service mindset.
• Able to communicate professionally via phone, WhatsApp, email and online messaging platforms.
• Proficient in Microsoft Office applications (Word, Excel and Outlook).
• Strong organisational skills with the ability to multitask and work effectively in a fast-paced environment.
• Familiarity with POS systems, CRM software or other administrative systems will be an advantage.
• Able to communicate effectively in both English and Malay.
• Able to commit to a 5-day work week (including Saturdays).

Responsabilidades

• Respond promptly and professionally to customer enquiries via phone, WhatsApp, email, social media and other online platforms.
• Handle customer feedback, complaints and service recovery, ensuring timely follow-up and resolution.
• Monitor and respond to online customer reviews and enquiries on platforms such as Google Reviews, GrabFood, food delivery platforms and social media.
• Manage restaurant reservations, catering enquiries and event bookings.
• Coordinate with restaurant outlets and internal departments to ensure smooth communication and follow-up.
• Prepare quotations, invoices, reports and other administrative documents as required.
• Maintain accurate customer records, databases and filing systems.
• Perform data entry, document management and general administrative duties.
• Support the Business Development and Operations teams with administrative coordination when required.
• Assist in other office administrative duties and projects assigned by the Management.

Conhecimentos

Customer service

Communication

Multitasking

Organisational skills

Malay language

English language

Formação académica

GCE N/O Levels

NITEC

Diploma or equivalent

Ferramentas

POS systems

CRM software

Microsoft Office

Descrição da oferta de emprego

HJH MAIMUNAH RESTAURANT PTE. LTD. is seeking a proactive Customer Service & Administrative Officer to join our team. You will be the first point of contact for customers, handling inquiries and coordinating with internal departments to ensure a seamless experience.

Responsibilities include managing reservations, preparing reports, maintaining records, and supporting business development activities while delivering excellent service in a fast-paced environment.