Talking & Connecting With People

AVARON PTE. LTD.; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

AVARON PTE. LTD. is seeking a customer service-oriented professional to support client accounts and ensure clear, courteous communications. The role emphasizes listening to client needs, accurate note-taking, and prompt follow-up to requests and action items.

The position prioritizes relationship-building, reliability, and a proactive approach to learning company products, services, and client expectations. Team collaboration and ongoing personal development are core aspects of the role.

Qualifications

• Be polite, clear, and responsive in all client communications.
• Listen carefully to client needs and take accurate notes.
• Follow up promptly on requests and action items.
• Maintain a positive and professional attitude at all times.
• Support senior team members in managing client accounts.
• Build trust by being reliable and detail-oriented.
• Learn and apply company customer service standards.
• Handle basic client inquiries confidently and escape when needed.

Responsibilities

• Daily Work Pointers: be polite, clear, and responsive in client communications; listen carefully and take accurate notes; follow up promptly on requests.
• Relationship-Building: maintain a positive, professional attitude; support senior team members; build trust through reliability and attention to detail.
• Customer Service Skills: learn company standards; handle inquiries confidently; stay calm and solution-focused when issues arise.
• Team Collaboration: communicate with internal teams; share client feedback; ask questions and learn from colleagues.
• Personal Development: be open to feedback; improve communication and time-management; understand products and client expectations.

Job description

Focused on building communication skills and understanding client needs.

Responsibilities

Daily Work Pointers

• Be polite, clear, and responsive in all client communications

• Listen carefully to client needs and take accurate notes

• Follow up promptly on requests and action items

Relationship-Building

• Maintain a positive and professional attitude at all times

• Support senior team members in managing client accounts

• Build trust by being reliable and detail-oriented

Customer Service Skills

• Learn and apply company customer service standards

• Handle basic client inquiries confidently and escape when needed

• Stay calm and solution-focused when issues arise

Team Collaboration

• Communicate clearly with internal teams

• Share relevant client feedback with colleagues

• Ask questions and learn from team members

Personal Development

• Be open to feedback and continuous learning

• Improve communication and time-management skills

• Understand products, services, and client expectations