People Engagement Specialist

Avaron Asset Management; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

Avaron Asset Management seeks a dedicated client services associate to help manage client communications, note needs accurately, and follow up on requests. You will work closely with senior team members to support account management and ensure timely, professional responses.

In this role, you will learn products and services, adopt company service standards, and collaborate with internal teams to translate client feedback into actionable improvements.

Responsibilities

• Be polite, clear, and responsive in all client communications
• Listen carefully to client needs and take accurate notes
• Follow up promptly on requests and action items
• Maintain a positive and professional attitude at all times
• Support senior team members in managing client accounts
• Build trust by being reliable and detail-oriented
• Learn and apply company customer service standards
• Handle basic client inquiries confidently and elevate when needed
• Stay calm and solution-focused when issues arise
• Communicate clearly with internal teams
• Share relevant client feedback with colleagues
• Ask questions and learn from team members
• Be open to feedback and continuous learning
• Improve communication and time-management skills
• Understand products, services, and client expectations

Job description

Focused on building communication skills and understanding client needs.

Responsibilities

• Daily Work Pointers
  

  • Be polite, clear, and responsive in all client communications

  • Listen carefully to client needs and take accurate notes

  • Follow up promptly on requests and action items

  Relationship-Building
  

  • Maintain a positive and professional attitude at all times

  • Support senior team members in managing client accounts

  • Build trust by being reliable and detail-oriented

  Customer Service Skills
  

  • Learn and apply company customer service standards

  • Handle basic client inquiries confidently and elevate when needed

  • Stay calm and solution-focused when issues arise

  Team Collaboration
  

  • Communicate clearly with internal teams

  • Share relevant client feedback with colleagues

  • Ask questions and learn from team members

  Personal Development
  

  • Be open to feedback and continuous learning

  • Improve communication and time-management skills

  • Understand products, services, and client expectations