Customer Service Associate (Education) - Full Time

J & E BUKIT TIMAH PTE. LTD.; Singapore; On-site; SGD 31,000 - 40,000; Full time

Benefits offered by this job

Performance-based bonus

Supportive team environment

On-the-job guidance

Convenient location (iMall or Toa Payo

Job summary

Jan & Elly English Language School is seeking a friendly Customer Service Executive to join on a full-time basis. You will be the first point of contact for parents and visitors, manage enquiries, support student arrivals, enrolments, and class scheduling.

The role requires excellent communication, organisational skills, and comfort interacting with young children. Weekend work and weekday hours are specified, with opportunities to support multiple branches when needed.

Qualifications

• Friendly, confident and professional communication skills.
• Organised, detail-oriented and able to multitask with accountability.
• Comfortable interacting with parents and young children.
• Willing to work weekends (Sat/Sun) and three weekdays; weekday 12pm-9pm, weekend 9am-6pm.

Responsibilities

• Be the first point of contact for parents and visitors.
• Handle walk-in enquiries, calls and messages promptly.
• Support student arrivals, waiting and dismissal.
• Coordinate enrolments and class schedules.
• Support teachers with day-to-day centre operations.

Skills

Communication

Organised

Multitasking

Customer focus

Job description

Location:Marine Parade and/or Toa Payoh

Jan & Elly English Language School is an established enrichment centre, specialising in Phonics and English Tuition for 4-12 year old students.

We’re looking for a friendly and organisedCustomer Service Executiveto join our team on afull-time basis. This role is ideal for someone who enjoys working with people and supporting daily centre operations in a learning environment.

What You’ll Do

• Be the first point of contact for parents and visitors

• Handle walk-in enquiries, phone calls, and messages in promptly and in timely manner

• Support student arrival, waiting and dismissal

• Take charge of enrolment coordination and class scheduling

• Support teachers with day-to-day centre operations

What We’re Looking For

• Friendly, confident and professional communication skills

• Organised, detail-oriented and able to multitask with a strong sense of accountability

• Comfortable interacting with parents and young children

• Able to commit toworking on both weekends (Saturday and Sunday)and three weekdays
  Weekday hours: 12pm-9pm
  Weekend hours: 9am-6pm

• Prior customer service or front desk experience is an advantage

• Willing to provide front desk support at other branches when operational needs require

Why Join Us

• Performance-based bonus opportunities

• Supportive and welcoming team environment

• On-the-job guidance provided

• Convenient location atiMall or Toa Payoh Central CC