Customer Engagement Executive (Part Time)

Learning Point Kids; Singapore; On-site; SGD 17,000 - 34,000; Part time

Job summary

Learning Point Kids is seeking a part-time administrator/customer service assistant for Sundays at Oasis Terraces. Hours are 8.30am–4.30pm, with potential extension to 6.30pm if enrolment exists.

You will handle registrations, inquiries and communications, maintain data accuracy, and support teachers and students. Diploma and strong English required; proficiency with Google Docs/Sheets and MS Office expected.

Qualifications

• Diploma required.
• Strong written and spoken English.
• Proficient with Google Docs, Sheets and MS Office.

Responsibilities

• Acquire and maintain strong knowledge of the organisation's programmes, services and processes.
• Keep abreast of MOE initiatives to stay relevant with customers' needs.
• Actively promote programmes to both prospective and existing customers.
• Attend to customers' needs and enquiries promptly and customer-centred.
• Build rapport and maintain positive relationships with stakeholders.
• Handle walk-ins, phone, text and online enquiries warmly and professionally.
• Ensure registration and enrolment data are captured accurately and meticulously.
• Maintain an updated record of customer interactions, inquiries, feedback and complaints.
• Provide support to teachers and students when required.
• Uphold clear communication between teachers and parents.
• Assist in other ad hoc duties as assigned.

Skills

English proficiency

Teamwork

Minimal supervision

Education

Diploma

Tools

Google Docs

Google Sheets

Microsoft Office

Job description

Part-Time:

• Location: Oasis Terraces

• Day: Once a week, every Sunday

• Time: 8.30am-4.30pm(Hours will be extended to 6.30pm if there is enrolment for the last class slot on Sunday.)

• Compensation: Paid hourly

Job Responsibilities:

• Acquire and maintain strong knowledge of the organisation's programmes, services and processes

• Keep abreast of latest MOE initiatives to stay relevant with customers' needs

• Actively promote programmes to both prospective and existing customers

• Attend to customers' needs and enquiries in a prompt and customer-centric manner

• Build rapport and maintain a positive relationship with all stakeholders

• Handle all walk‑ins, phone, text messages and online enquiries in a warm, earnest and professional manner

• Ensure administrative duties like registration and enrolment data are accurately captured in a meticulous and detailed manner

• Maintain an updated record of customer interactions, including inquiries, feedback and complaints

• Provide support and assistance to teachers and students whenever required

• Uphold a strong communication platform between teachers and parents

• Assist in other adhoc duties as assigned

Job Requirements:

• Minimum qualifications: Diploma

• Strong proficiency in spoken and written English

• Proficient with Google Docs, Google Sheets and Microsoft Office

• Good team player with ability to work with minimal supervision

• Prior experience in education industry would be advantageous

Please note that the position and remuneration can be negotiated based on the candidate's relevant experience(s).

Only shortlisted candidates will be contacted.