Customer Engagement Executive (Part Time)

LEARNING POINT KIDS PTE. LTD.; Singapore; On-site; SGD 17,000 - 28,000; Part time

Job summary

LEARNING POINT KIDS PTE. LTD. seeks a part-time customer service coordinator to staff Oasis Terraces. You will engage customers, promote programmes, handle walk-ins, calls, texts, and online inquiries, and ensure registrations are recorded accurately.

The ideal candidate holds a Diploma, communicates fluently in English, and is proficient with Google Docs/Sheets and MS Office. Education experience is a plus; compensation is hourly with hours extended as needed.

Qualifications

• Diploma required.
• Strong written and spoken English.
• Proficient with Google Docs, Sheets and MS Office.
• Able to work with minimal supervision in a team.
• Experience in education industry is a plus.

Responsibilities

• Acquire and maintain strong knowledge of the organisation's programmes, services and processes.
• Keep abreast of latest MOE initiatives to stay relevant with customers' needs.
• Actively promote programmes to both prospective and existing customers.
• Attend to customers' needs and enquiries in a prompt and customer-centric manner.
• Build rapport and maintain a positive relationship with all stakeholders.
• Handle all walk-ins, phone, text messages and online enquiries in a warm, earnest and professional manner.
• Ensure administrative duties like registration and enrolment data are accurately captured in a meticulous and detailed manner.
• Maintain an updated record of customer interactions, including inquiries, feedback and complaints.
• Provide support and assistance to teachers and students whenever required.
• Uphold a strong communication platform between teachers and parents.
• Assist in other adhoc duties as assigned.

Skills

English proficiency

Team collaboration

Customer service

Education

Diploma

Tools

Google Docs

Google Sheets

Microsoft Office

Job description

Part-Time:

• Location: Oasis Terraces

• Day: Once a week, every Sunday

• Time: 8.30am-4.30pm (Hours will be extended to 6.30pm if there is enrolment for the last class slot on Sunday.)

• Compensation: Paid hourly

Job Responsibilities:

• Acquire and maintain strong knowledge of the organisation's programmes, services and processes

• Keep abreast of latest MOE initiatives to stay relevant with customers' needs

• Actively promote programmes to both prospective and existing customers

• Attend to customers' needs and enquiries in a prompt and customer-centric manner

• Build rapport and maintain a positive relationship with all stakeholders

• Handle all walk-ins, phone, text messages and online enquiries in a warm, earnest and professional manner

• Ensure administrative duties like registration and enrolment data are accurately captured in a meticulous and detailed manner

• Maintain an updated record of customer interactions, including inquiries, feedback and complaints

• Provide support and assistance to teachers and students whenever required

• Uphold a strong communication platform between teachers and parents

• Assist in other adhoc duties as assigned

Job Requirements:

• Minimum qualifications: Diploma

• Strong proficiency in spoken and written English

• Proficient with Google Docs, Google Sheets and Microsoft Office

• Good team player with ability to work with minimal supervision

• Prior experience in education industry would be advantageous

Please note that the position and remuneration can be negotiated based on the candidate's relevant experience(s).

Only shortlisted candidates will be contacted.