Customer Engagement Executive

LEARNING POINT KIDS PTE. LTD.; Singapore; On-site; SGD 32,000 - 50,000; Full time

Job summary

LEARNING POINT KIDS PTE. LTD. is seeking a customer-focused team member for a Full-Time role across multiple branches in Singapore. You will handle walk-ins, calls, messages and online inquiries, and promote programmes to prospective and existing customers.

The role requires a Diploma, strong English, and proficiency with Google Docs/Sheets and MS Office. You may travel to different branches and work shifts including weekends within opening hours.

Qualifications

• Minimum qualifications: Diploma
• Strong proficiency in spoken and written English
• Proficient with Google Docs, Google Sheets and Microsoft Office
• Good team player with ability to work with minimal supervision
• Prior experience in education industry would be advantageous

Responsibilities

• Acquire and maintain strong knowledge of the organisation's programmes, services and processes
• Keep abreast of latest MOE initiatives to stay relevant with customers' needs
• Actively promote programmes to both prospective and existing customers
• Attend to customers' needs and enquiries in a prompt and customer-centric manner
• Build rapport and maintain a positive relationship with all stakeholders
• Handle all walk-ins, phone, text messages and online enquiries in a warm, earnest and professional manner
• Ensure administrative duties like registration and enrolment data are accurately captured in a meticulous and detailed manner
• Maintain an updated record of customer interactions, including inquiries, feedback and complaints
• Provide support and assistance to teachers and students whenever required
• Uphold a strong communication platform between teachers and parents
• Assist in other adhoc duties as assigned

Skills

English proficiency

Teamwork

Education

Diploma

Tools

Google Docs

Google Sheets

Microsoft Office

Job description

Full-Time:

• Location: Must be comfortable to travel to different branches when required (Bukit Timah Plaza, Century Square, Oasis Terraces, Parkway Centre, Thomson Plaza)

Work Days:

• Monday-Friday:shifts within centre opening hours (10am-10pm)

• Saturday-Sunday:shifts within centre opening hours (8am-6pm)

• Able to work shift hours and on weekends (4 weekdays and 1 weekend)

• 44 hours per week

Job Responsibilities:

• Acquire and maintain strong knowledge of the organisation's programmes, services and processes

• Keep abreast of latest MOE initiatives to stay relevant with customers' needs

• Actively promote programmes to both prospective and existing customers

• Attend to customers' needs and enquiries in a prompt and customer-centric manner

• Build rapport and maintain a positive relationship with all stakeholders

• Handle all walk-ins, phone, text messages and online enquiries in a warm, earnest and professional manner

• Ensure administrative duties like registration and enrolment data are accurately captured in a meticulous and detailed manner

• Maintain an updated record of customer interactions, including inquiries, feedback and complaints

• Provide support and assistance to teachers and students whenever required

• Uphold a strong communication platform between teachers and parents

• Assist in other adhoc duties as assigned

Job Requirements:

• Minimum qualifications: Diploma

• Strong proficiency in spoken and written English

• Proficient with Google Docs, Google Sheets and Microsoft Office

• Good team player with ability to work with minimal supervision

• Prior experience in education industry would be advantageous

Please note that the position and remuneration can be negotiated based on the candidate's relevant experience(s).