Customer Engagement & Compliance Specialist

Income Insurance Limited; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

Income Insurance Limited in Singapore is seeking a professional to support the Customer Engagement team in coordinating regulatory initiatives and handling customer complaints for various insurance products. The ideal candidate will have strong communication skills and the ability to work independently.

Responsibilities include managing operational tasks and assisting in the implementation of new frameworks. A background in complaints management and customer operations is preferred.

Qualifications

• Prior experience in complaints management, customer operations, and regulatory support preferred.
• Strong written and verbal communication skills for handling customer interactions professionally.
• Ability to work independently while maintaining accuracy and service quality.

Responsibilities

• Support the Customer Engagement team in regulatory initiatives.
• Assist in operationalising new complaints-handling frameworks.
• Handle customer complaints across various insurance products.
• Perform operational and administrative duties.
• Undertake projects or ad-hoc tasks as delegated.

Skills

Complaints management

Strong written communication

Strong verbal communication

Customer operations

Regulatory support

Job description

Income Insurance Limited in Singapore is seeking a professional to support the Customer Engagement team in coordinating regulatory initiatives and handling customer complaints for various insurance products. The ideal candidate will have strong communication skills and the ability to work independently.

Responsibilities include managing operational tasks and assisting in the implementation of new frameworks. A background in complaints management and customer operations is preferred.