Voice-Centric Customer Care Specialist
Income Insurance Limited
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Job summary
Income Insurance Limited in Singapore is seeking a customer interactions specialist focused on voice-based support across multiple channels. You will handle inbound and outbound calls, emails, and live chat to resolve inquiries and issues with empathy and accuracy.
The role emphasizes product knowledge, compliance with policies and SLAs, and collaboration with teammates to improve processes. Strong communication and multitasking are essential to deliver timely, high-quality customer experiences.
Job description
Income Insurance Limited in Singapore is seeking a customer interactions specialist focused on voice-based support across multiple channels. You will handle inbound and outbound calls, emails, and live chat to resolve inquiries and issues with empathy and accuracy.
The role emphasizes product knowledge, compliance with policies and SLAs, and collaboration with teammates to improve processes. Strong communication and multitasking are essential to deliver timely, high-quality customer experiences.
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