Customer Experience & Regulatory Operations Specialist

Income Insurance Limited; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Income Insurance Limited is seeking a detail‑oriented professional to support the Customer Engagement team in implementing regulatory initiatives and managing complaints across all insurance products. You will help operationalise new frameworks, handle customer interactions empathetically, and maintain accurate records and trackers to drive service quality.

The role involves coordinating various administrative tasks, supporting internal meetings, and taking on ad‑hoc projects as assigned by the

Qualifications

• Experience in complaints management, customer operations, and regulatory support preferred.
• Strong written and verbal communication, with professional and empathetic customer interactions.
• Ability to work independently while maintaining accuracy and service quality.

Responsibilities

• Support the Customer Engagement team in implementing, coordinating and tracking regulatory initiatives.
• Assist in operationalising new complaints‑handling frameworks, procedures and processes.
• Handle customer complaints across Life, Health, General, and Group products and related services.
• Perform administrative duties such as managing central mailbox, assigning cases, maintaining trackers and documentation, and taking minutes at internal meetings.
• Undertake projects or ad‑hoc tasks as delegated by the Senior Manager or CE managers.

Skills

Complaints management

Customer operations

Regulatory support

Written and verbal communication

Independent work

Job description

Income Insurance Limited is seeking a detail‑oriented professional to support the Customer Engagement team in implementing regulatory initiatives and managing complaints across all insurance products. You will help operationalise new frameworks, handle customer interactions empathetically, and maintain accurate records and trackers to drive service quality.

The role involves coordinating various administrative tasks, supporting internal meetings, and taking on ad‑hoc projects as assigned by the