Multichannel Customer Care Specialist

Income Insurance Limited; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

Income Insurance Limited is seeking a dedicated customer service professional to manage customer interactions across email, live chat, and calls. You will respond promptly, accurately, and empathetically, maintaining product knowledge and using CRM tools to resolve inquiries and escalate when necessary.

The role emphasizes SLAs, effective communication, and cross-functional collaboration within the team. Experience in handling multi-channel support, problem resolution, and a positive,

Qualifications

• Ability to manage customer interactions across multiple channels.
• Strong written and verbal communication skills.
• Attention to detail and adherence to SLAs.

Responsibilities

• Email (Primary Channel): Manage and respond to customer inquiries promptly and professionally.
• Live Chat: Provide timely support through digital messaging channels.
• Inbound Calls: Address inquiries and issues when voice support is required.
• Outbound Calls: Conduct follow-ups and information verification as needed.
• Problem Resolution: Handle complex or high-value interactions effectively.
• Product Knowledge: Stay updated on Income's products and promos to provide accurate information.

Skills

Email management

Live Chat

Inbound Calls

Outbound Calls

Multi-channel Communication

Problem Resolution

Team Collaboration

Compliance

Tools

CRM Software

Phone systems

Job description

Income Insurance Limited is seeking a dedicated customer service professional to manage customer interactions across email, live chat, and calls. You will respond promptly, accurately, and empathetically, maintaining product knowledge and using CRM tools to resolve inquiries and escalate when necessary.

The role emphasizes SLAs, effective communication, and cross-functional collaboration within the team. Experience in handling multi-channel support, problem resolution, and a positive,