Customer Engagement (Call Centre) - up to $3,800/mth #V

RecruitFirst; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment firm in Singapore is looking for a Customer Engagement representative to manage customer inquiries through phone and email, ensuring high service standards. The ideal candidate must possess a diploma or 'A' level and have excellent interpersonal and communication skills. The role involves maintaining customer interactions in a CRM system and ensuring effective service request management. Competitive salary offered.

Qualifications

• Customer service or call centre experience preferred.
• Pleasant and cheerful demeanor.

Responsibilities

• Handle customer enquiries via phone and email.
• Record interactions in CRM system.
• Ensure service requests are delivered timely.

Skills

Interpersonal skills

Communication skills

Customer-oriented personality

Attention to detail

Ability to work independently

Education

'A' Level or Diploma holder

Job description

Customer Engagement (Call Centre) - up to $3,800/mth #V

Job Purpose

You will handle customer enquiries via phone and email, ensuring a high level of service accessibility and supporting the preparation and delivery of service requests for customers and distribution partners.

Key Responsibilities

• Respond promptly and professionally to customer enquiries and requests via phone or email.
• Accurately record all interactions in the Customer Relationship Management (CRM) system.
• Follow up on customer requests within agreed timelines.
• Escalate issues requiring further attention to management for resolution.
• Prepare and process service requests.
• Collaborate with stakeholders to ensure service requests are delivered within agreed standards.
• Participate in assigned projects or additional responsibilities as required.

Requirements

• ’A’ Level or Diploma holder, preferably with relevant experience in customer service or contact centre operations.
• Strong interpersonal and communication skills.
• Pleasant, cheerful, and customer-oriented personality.
• Meticulous and detail-oriented.
• High level of integrity, accountability, and ability to work independently or in a team environment.

We regret that only shortlisted candidates will be contacted.