Officer - Customer Care

Cycle & Carriage Singapore; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

Cycle & Carriage Singapore is seeking a customer service associate to handle inbound inquiries, feedback, and complaints with professionalism. You will own cases from start to resolution and may engage in outbound follow-ups, surveys, and promotions.

The role emphasizes customer engagement and the potential to develop sales-related skills over time within a dynamic CCS team in Singapore.

Qualifications

• Minimum 'N' or 'O' level with 1-2 years of customer service experience.
• Good communication and listening skills.
• Proficient in English.
• Strong team player with a positive attitude.
• Background in automotive/service/hospitality is an added advantage.

Responsibilities

• Handle inbound customer calls professionally and provide accurate information.
• Take ownership of cases and manage from start to resolution.
• Ensure timely follow-up and closure to meet service standards.
• Record and update interactions across multiple IT systems.
• Coordinate with internal/external teams to resolve issues efficiently.
• Upsell suitable offerings or service campaigns when appropriate.
• Provide feedback to improve customer service processes.
• Identify gaps or recurring issues for escalation as needed.

Skills

Customer service

MS Office

Multitasking

English proficiency

Team player

Education

O/N level

Job description

Cycle & Carriage - Driving Passion Across Many Brands
At Cycle & Carriage, we carry a diverse portfolio of automotive brands and are united by a shared passion for excellence. Joining us means becoming part of a successful organization where respect, collaboration, and continuous development are at the heart of everything we do. We recognize and reward performance in meaningful ways-through growth opportunities and a culture that makes you feel valued.
The Opportunity
Be part of Cycle & Carriage Singapore (CCS) and be part of our dynamic Customer Contact Centre, where you play a key role in delivering excellent customer experiences and strengthening brand loyalty. This role is primarily focused on inbound customer service, handling enquiries, feedback, and complaints with professionalism and care. As we continue to grow, the role may also involve outbound calls such as service follow-ups, surveys, and sharing relevant promotions or packages. This is a great opportunity for individuals who enjoy customer engagement and are open to developing sales-related skills over time.

Responsibilities:

• Handle inbound customer calls professionally, providing clear and accurate information.
• Take ownership of customer cases and manage them from start to resolution.
• Ensure timely follow-up and closure of cases to meet service level and quality standards.
• Record and update customer interactions accurately across multiple IT systems.
• Coordinate with internal and external teams to resolve customer issues efficiently.
• Demonstrates high level of administrative competence for events / promotions and support department initiatives
• Conduct outbound calls for customer follow-ups, surveys, or service-related communications.
• Provide feedback and suggestions to improve customer service processes.
• Identify service gaps or recurring issues and elevate to Supervisor when required.
• Support outbound calls to share relevant promotions, service campaigns, or packages when appropriate
• Upsell suitable offerings or ongoing service campaigns / promotions.
• Any other assignments and projects as assigned by the Supervisor

Requirements:

• Possess minimum 'N' or 'O' level with 1-2 years of customer service experience
• Good communication and listening skills
• Good command of the English language
• Strong team player with a positive and adaptable attitude.
• Good time management skills and ability to manage multiple tasks.
• Background in automotive / service / hospitality industry will be an added advantage
• Proficient in MS Office applications & comfortable working with multiple systems
• Open to workplace transformation and changes in processes.
• Customer-centric mindset with a genuine passion for service excellence.
• Comfortable performing outbound upselling calls activities

About the Company

A member of the Jardine Cycle & Carriage Group, C&C is one of the leading automotive groups in Singapore. We started out in 1899 as a trader in nutmegs and other sundries. In more than 100 years since, we have grown to become a major player in the automotive industry in Singapore, retailing Mercedes-Benz, Mitsubishi, Kia and Citroën passenger cars and commercial vehicles. At Cycle & Carriage, it is more than just the recognition we have earned as being the leader in its class. "Exceptional Journeys" encapsulates our passion for our existence. Bringing together high-performing team members and technical excellence to create people-focused experiences that consistently exceed expectations. Whether it is a customer we serve, an employee that we engage, a brand that we carry, we want to support them in creating exceptional journeys for themselves.

We have a constant mission to strive towards being an Employer of Choice in the countries we operate in. Some of our better performing countries have consistently being recognised for commendable people practices such as:

• HR Asia's Best Companies to Work Platinum Award in 2025 (11th consecutive year winner)
• Happiest Workplace Award 2024
• Finalist in HR Excellence Awards 2016 for Recruitment and Leadership Development;
• Winner of Innovative Talent Acquisition Strategy Award in the Annual Jardine Matheson HR Conference 2016
• Winner of Excellence In Innovative Use of HR Technology in HR Excellence Awards 2017
• Merit for Singapore Health Award as awarded by Health Promotion Board
• Jardine Matheson HR Conference 2017, where we clinched the Best Employer Brand, Best Work-Life Balance and Best HR Team Awards.
• Jardine Matheson HR Conference 2018 for Excellence in Employee Transformation
• Bronze Award in HR Excellence Award 2019 for Excellence in HR Innovation

The emphasis on employee experience has been on the forefront of the C&C's people practices. Keen for a career conversation? Connect with us to find out more.