Customer Care Specialist - Email & Problem Solver (5d Week)

Recruit Express Pte Ltd; Singapore; On-site; SGD 28,000 - 39,000; Full time

Benefits offered by this job

5-day work week

Central location near MRT

Structured training and SOPs

Job summary

Recruit Express Pte Ltd in Singapore's CBD is seeking a customer correspondence specialist to help insurance customers with clear, timely answers. You will manage email enquiries in Salesforce and respond with the company's tone.

The role emphasizes first-contact resolution, following SOPs, and accurate case records for SLA tracking. Ideal candidates have a diploma, strong written communication, attention to detail, and a customer-focused, organized mindset. Training will be provided.

Qualifications

• Diploma in any discipline or higher.
• Customer service or correspondence experience preferred.
• Strong written communication and attention to detail.
• Familiarity with computer systems; Salesforce exposure is a plus.
• Patient, customer-focused and organised.

Responsibilities

• Manage customer and intermediary email enquiries in Salesforce, replying in the company's tone.
• Process straightforward customer requests end-to-end aiming for first-contact resolution.
• Respond to customers through letters and outbound calls where needed.
• Follow SOPs and service standards; keep records accurate for SLA tracking and audit.
• Escalate complaints, exceptions and unclear cases to the team lead.

Skills

Written communication

Attention to detail

Customer service

Organisation

Problem solving

Education

Diploma (any discipline)

Tools

Salesforce

Job description

Recruit Express Pte Ltd in Singapore's CBD is seeking a customer correspondence specialist to help insurance customers with clear, timely answers. You will manage email enquiries in Salesforce and respond with the company's tone.

The role emphasizes first-contact resolution, following SOPs, and accurate case records for SLA tracking. Ideal candidates have a diploma, strong written communication, attention to detail, and a customer-focused, organized mindset. Training will be provided.