Customer Success & Salesforce Administrator

Recruit Express Pte Ltd; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore is seeking a dedicated customer service representative to handle email inquiries via Salesforce and ensure responses align with the company voice. The role focuses on efficient, single-contact resolution and friendly issue mitigation.

Ideal candidates will possess CRM experience, strong communication skills, and a customer-first mindset to maintain service quality across channels.

Qualifications

• Experience handling customer enquiries using email and CRM tools.
• Ability to maintain company voice in responses.
• Strong interpersonal and problem-solving skills.

Responsibilities

• Managing email enquiries using Salesforce and providing quality responses in line with the company’s tone of voice.
• Performing one-stop service delivery to process customer requests and achieve high first contact resolution.
• Assisting customers in getting issues resolved amicably and providing mitigating solutions.
• Providing responses to customers via letters and outbound calls, where applicable.

Skills

Customer service

Communication

Problem solving

Education

Diploma or equivalent

Tools

Salesforce

Email platform

Job description

Recruit Express Pte Ltd in Singapore is seeking a dedicated customer service representative to handle email inquiries via Salesforce and ensure responses align with the company voice. The role focuses on efficient, single-contact resolution and friendly issue mitigation.

Ideal candidates will possess CRM experience, strong communication skills, and a customer-first mindset to maintain service quality across channels.