Customer Care & Service Scheduler (Call Centre)

GRIFFIN HR CONSULTANCY PTE. LTD.; Singapore; On-site; SGD 19,000 - 31,000; Full time

Benefits offered by this job

AWS

OT payable

Job summary

GRIFFIN HR CONSULTANCY PTE. LTD. is seeking a customer service oriented professional to handle inbound and outbound calls, schedule servicing/repair appointments, and follow up on recalls and service campaigns. You will perform admin duties and maintain accurate records as part of daily operations.

Experience in customer service or call centers is advantageous; a friendly, professional telephone demeanor and clear communication are essential for success in this role.

Qualifications

• Experience in customer service or call center beneficial.
• Strong communication and problem-solving abilities.
• Polite and professional phone manner.

Responsibilities

• Handle inbound and outbound customer calls, delivering accurate information and resolving inquiries.
• Schedule servicing and repair appointments to boost convenience and efficiency.
• Follow-up calls with customers about recalls and service campaigns.
• Perform general administrative duties and maintain accurate records.

Skills

Customer service

Education

GCE O-Level

Job description

GRIFFIN HR CONSULTANCY PTE. LTD. is seeking a customer service oriented professional to handle inbound and outbound calls, schedule servicing/repair appointments, and follow up on recalls and service campaigns. You will perform admin duties and maintain accurate records as part of daily operations.

Experience in customer service or call centers is advantageous; a friendly, professional telephone demeanor and clear communication are essential for success in this role.