Customer Care & Order Fulfillment Specialist

HOYA LENS (S) PTE LTD; Singapore; On-site; SGD 27,000 - 40,000; Full time

Job summary

HOYA LENS (S) PTE LTD in Singapore is seeking a dedicated customer service professional to manage calls, assist with inquiries, and process orders accurately. You will build relationships with customer accounts, resolve issues, and coordinate with internal teams for timely delivery.

The role involves handling orders via multiple channels, collaborating across departments, and supporting basic warehouse tasks to improve efficiency.

Qualifications

• Education: GCE ‘O’ level.
• 1-year proven experience in customer service
• Optical experience is an advantage

Responsibilities

• Manage incoming phone calls, identify and assess customer needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Resolve customer product or service issues by identifying concerns, determining root causes, providing effective solutions, and ensuring timely follow-up for complete resolution.
• Escalate customer problems and feedback to supervisor or the appropriate support teams to help improve service levels.
• Receive and process incoming orders via phone, email, fax, and online ordering systems, ensuring orders are handled accurately and efficiently.

Skills

Customer service

Communication

Multitasking

Time management

Active listening

Teamwork

Positive attitude

Education

GCE O level

Tools

Microsoft Office

Job description

HOYA LENS (S) PTE LTD in Singapore is seeking a dedicated customer service professional to manage calls, assist with inquiries, and process orders accurately. You will build relationships with customer accounts, resolve issues, and coordinate with internal teams for timely delivery.

The role involves handling orders via multiple channels, collaborating across departments, and supporting basic warehouse tasks to improve efficiency.