Optical Customer Care Specialist

HOYA Vision Care; Singapore; On-site; SGD 28,000 - 40,000; Full time

Job summary

HOYA Vision Care in Singapore is seeking a Customer Service Representative responsible for managing incoming calls and providing customers with accurate information. The role focuses on resolving issues, processing orders, and enhancing customer satisfaction. Ideal candidates should have a year of experience in customer service, preferably with an optical background.

Offering a dynamic work environment, the company values multi-tasking, strong communication skills, and a positive attitude. Join us to be part of a global leader dedicated to innovative vision care solutions.

Qualifications

• 1-year proven experience in customer service.
• Optical experience is an advantage.

Responsibilities

• Manage incoming phone calls and ensure customer satisfaction.
• Resolve customer product or service issues effectively.
• Receive and process incoming orders accurately.

Skills

Customer Orientation

Strong phone contact handling skills

Ability to multi-task

Active listening

Great interpersonal skills

Positive attitude

Education

Upper Secondary Education

Tools

Basic Microsoft Office skills

Job description

HOYA Vision Care in Singapore is seeking a Customer Service Representative responsible for managing incoming calls and providing customers with accurate information. The role focuses on resolving issues, processing orders, and enhancing customer satisfaction. Ideal candidates should have a year of experience in customer service, preferably with an optical background.

Offering a dynamic work environment, the company values multi-tasking, strong communication skills, and a positive attitude. Join us to be part of a global leader dedicated to innovative vision care solutions.