Optical Customer Care Specialist (Order & Support)

HOYA Medical Singapore Pte Ltd; Singapore; On-site; SGD 28,000 - 40,000; Full time

Job summary

HOYA Medical Singapore Pte Ltd seeks a dedicated Customer Service Associate to handle incoming calls, answer inquiries, and process orders efficiently. You will build relationships with customers, resolve issues, and collaborate with internal teams to ensure smooth delivery of services.

The role requires at least a year of experience in customer service, strong communication, and the ability to multi-task in a fast-paced environment.

Qualifications

• Proven customer service experience preferred.
• Strong communication and listening skills are required.
• Ability to multitask and handle high-paced environments.
• Proactive problem solving and customer-focused attitude.

Responsibilities

• Manage incoming calls and assess customer needs to ensure satisfaction.
• Process orders accurately via various channels (phone, email, etc.).
• Provide information and resolve product or service issues with timely follow-up.
• Coordinate with internal teams to ensure on-time delivery and order accuracy.

Skills

Customer service

Communication

Active listening

Multi-tasking

Interpersonal skills

Team player

Education

GCE O level

Tools

Microsoft Office

Job description

HOYA Medical Singapore Pte Ltd seeks a dedicated Customer Service Associate to handle incoming calls, answer inquiries, and process orders efficiently. You will build relationships with customers, resolve issues, and collaborate with internal teams to ensure smooth delivery of services.

The role requires at least a year of experience in customer service, strong communication, and the ability to multi-task in a fast-paced environment.