Frontline Customer Care & Orders Specialist

HOYA Group; Singapore; On-site; SGD 25,000 - 35,000; Full time

Job summary

A leading optical solutions provider is seeking a Customer Service Officer based in Singapore. The role focuses on managing customer inquiries, resolving issues, and providing efficient service to maintain high customer satisfaction. Candidates should have at least one year of customer service experience, with optical experience as an added advantage. This position requires excellent communication skills, the ability to multitask, and a positive attitude. The team offers a supportive work environment with a structured 5.5-day work week.

Qualifications

• 1-year proven experience in customer service.
• Optical experience is an advantage.

Responsibilities

• Manage incoming phone calls and assess customer needs.
• Build sustainable relationships with customer accounts.
• Resolve customer product issues and ensure follow-up.
• Liaise with departments to ensure timely delivery.

Skills

Fast-paced environment

Multi-tasking

Interpersonal skills

Customer orientation

Active listening

Education

Upper Secondary Education

Tools

Microsoft Office

Job description

A leading optical solutions provider is seeking a Customer Service Officer based in Singapore. The role focuses on managing customer inquiries, resolving issues, and providing efficient service to maintain high customer satisfaction. Candidates should have at least one year of customer service experience, with optical experience as an added advantage. This position requires excellent communication skills, the ability to multitask, and a positive attitude. The team offers a supportive work environment with a structured 5.5-day work week.