Customer Service Office (Bilingual | West & East)

TDCX; Singapore; On-site; SGD 28,000 - 42,000; Full time

Benefits offered by this job

Training provided (Up to 4 weeks)

5-day work week (Mon - Fri)

KPI Incentives

Location: Bedok/Jurong

Job summary

TDCX in Singapore is hiring a Customer Service Officer to deliver excellent support to partner brands across channels. You'll handle calls and emails, resolve issues, and ensure high customer satisfaction while following our service standards.

Ideal candidates have 2 years of customer service experience (or relevant education) and are bilingual in English and a Mother Tongue. Training is provided and the role offers a 5-day work week at Bedok/Jurong with KPI incentives.

Qualifications

• O Levels/Higher Nitec with at least 2 years of customer service experience or equivalent.
• A Levels/Diploma/Degree with strong willingness to learn and adapt.
• Proficient in MS Office and multi-system navigation.

Responsibilities

• Provide excellent support to customers via calls and emails.
• Identify needs and research issues to offer strategic solutions.
• Ensure first contact resolution and timely follow-ups with partners.
• Give feedback to improve tools, processes and guidelines.
• Deliver services to achieve high customer satisfaction and build relationships.
• Collaborate with teams to maintain Quality Management System standards.
• Perform other duties as assigned to support service excellence.

Skills

Customer service

Bilingual (English & MT)

MS Office

Time management

Team player

Willingness to learn

Education

O Levels / Higher Nitec

A Levels / Diploma / Degree

Tools

MS Office

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future - starting with yours.

Join us as a Customer Service Officer!

• Training provided (Up to 4 weeks)
• 5-day work week (Mon - Fri, office hours)
• KPI Incentives
• Location: Bedok/Jurong
• Commencement Date: November 2026

Who are we looking for?

• O Levels/Higher Nitec with at least 2 years of customer service experience OR A Levels/Diploma/Degree with no experience but possess strong willingness to learn.
• Bilingual in English and Mother Tongue. Must be articulate with a strong command of spoken Mother Tongue and English as the role requires you to serve calls in both languages.
• Proficient in MS Office applications with excellent keyboard skills and ability to work with computers and multiple systems.
• Possess good customer handling skills with a positive mindset.
• Team player who is able to adapt in a fast-paced environment.
• Strong time management skills and motivation to exceed expectations.

Job Description:

You'll help us deliver excellent service to our partner brands by performing these tasks:

• Provide excellent support experience to customers via all relevant communication channels such as phone lines, emails etc.
• Identify customers' needs, researching any existing issue to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance with our service standards.
• Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
• Build sustainable relationships and engage customers by taking the extra mile.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System.