Crypto Customer Support Associate — Live Chat & Email

Zendesk; Singapore; On-site; SGD 25,000 - 33,000; Full time

Job summary

Zendesk in Singapore is seeking a proactive Customer Service Associate to deliver live chat and email support for cryptocurrency users, resolve inquiries, and ensure customer satisfaction.

The role requires strong communication, problem-solving, and multitasking skills, with English fluency and Mandarin preferred. Training will be provided, and work includes rotating day/night shifts, weekends, and public holidays.

Qualifications

• Diploma or degree in any discipline.
• Singaporean applicant only.
• 1–2 years in a customer service role.
• Entry level candidates welcome; training provided.
• Strong communication, problem solving and multitasking skills.
• English fluency; Mandarin preferred for Mandarin-speaking clients.

Responsibilities

• Live Chat & Email Support: respond to inquiries and provide technical assistance.
• Dispute Resolution: handle escalated issues with timely follow-ups.
• Account Management: assist with account verification and transaction issues.
• Compliance & Security: ensure adherence to policies and guide secure trading practices.
• Feedback & Reporting: collect customer feedback and provide insights.

Skills

Communication

Problem solving

Multitasking

English fluency

Mandarin fluency

Education

Diploma/Degree in any discipline

Job description

Zendesk in Singapore is seeking a proactive Customer Service Associate to deliver live chat and email support for cryptocurrency users, resolve inquiries, and ensure customer satisfaction.

The role requires strong communication, problem-solving, and multitasking skills, with English fluency and Mandarin preferred. Training will be provided, and work includes rotating day/night shifts, weekends, and public holidays.