Customer Service Associate (Singapore)

Zendesk; Singapore; On-site; SGD 25,000 - 33,000; Full time

Job summary

Zendesk in Singapore is seeking a proactive Customer Service Associate to deliver live chat and email support for cryptocurrency users, resolve inquiries, and ensure customer satisfaction.

The role requires strong communication, problem-solving, and multitasking skills, with English fluency and Mandarin preferred. Training will be provided, and work includes rotating day/night shifts, weekends, and public holidays.

Qualifications

• Diploma or degree in any discipline.
• Singaporean applicant only.
• 1–2 years in a customer service role.
• Entry level candidates welcome; training provided.
• Strong communication, problem solving and multitasking skills.
• English fluency; Mandarin preferred for Mandarin-speaking clients.

Responsibilities

• Live Chat & Email Support: respond to inquiries and provide technical assistance.
• Dispute Resolution: handle escalated issues with timely follow-ups.
• Account Management: assist with account verification and transaction issues.
• Compliance & Security: ensure adherence to policies and guide secure trading practices.
• Feedback & Reporting: collect customer feedback and provide insights.

Skills

Communication

Problem solving

Multitasking

English fluency

Mandarin fluency

Education

Diploma/Degree in any discipline

Job description

We are looking for a proactive and customer-oriented Customer Service Associate to join our team. The successful candidate will be responsible for providing excellent customer support through live chat and email channels, assisting users with inquiries, resolving issues, and ensuring customer satisfaction. This role requires strong communication skills, problem-solving abilities, and a passion for the cryptocurrency industry.

Live Chat & Email Support: Respond to customer inquiries, resolve account-related issues, and provide technical assistance.

Dispute Resolution: Handle escalated issues, ensuring timely resolutions and follow-ups.

Account Management: Assist with account verification (KYC), security practices, and transaction issues.

Compliance & Security: Ensure adherence to company policies and guide customers on secure trading practices.

Feedback & Reporting: Collect customer feedback and provide insights to improve services.

Diploma/Degree in any discipline.

Only applicable to Singaporeans.

Minimum 1 to 2 years of experience in a customer service role.

Entry Level Candidates are welcome.

Candidates with no prior experience in cryptocurrency are also welcome to apply, as training will be provided.

Strong communication, problem-solving, and multitasking skills.

Fluency in English in communication and writing in order to liaise with English-speaking clients, multilingual capability is a big plus.

Fluency in Mandarin in communication and writing in order to liaise with Mandarin-speaking clients, management and support staff, is preferable.

Willing to work in rotating shifts (Day & Night), including weekends and public holidays.

• Live Chat & Email Support: Respond to customer inquiries, resolve account-related issues, and provide technical assistance.

• Dispute Resolution: Handle escalated issues, ensuring timely resolutions and follow-ups.

• Account Management: Assist with account verification (KYC), security practices, and transaction issues.

• Compliance & Security: Ensure adherence to company policies and guide customers on secure trading practices.

• Feedback & Reporting: Collect customer feedback and provide insights to improve services.

• Diploma/Degree in any discipline.
• Only applicable to Singaporeans.
• Minimum 1 to 2 years of experience in a customer service role.
• Entry Level Candidates are welcome.
• Candidates with no prior experience in cryptocurrency are also welcome to apply, as training will be provided.
• Strong communication, problem-solving, and multitasking skills.
• Fluency in English in communication and writing in order to liaise with English-speaking clients, multilingual capability is a big plus.
• Fluency in Mandarin in communication and writing in order to liaise with Mandarin-speaking clients, management and support staff, is preferable.
• Willing to work in rotating shifts (Day & Night), including weekends and public holidays.