Cross-Border Merchant Insurance Solutions Lead (SEA/US)

ByteDance; Singapore; Sur place; SGD 120 000 - 180 000; Plein temps

Résumé du poste

ByteDance is seeking a Logistics Insurance Merchant Operations Solution Specialist to drive B-end merchant insurance solutions across SEA and the US. You will design custom plans, optimize risk controls, and deliver measurable value to merchants while supporting business growth.

Responsibilities include building tiered merchant operation systems, coordinating cross-regional initiatives, and communicating in Chinese and English with merchants, partners, and internal teams to iterate and launch

Qualifications

• At least 5 years of B-end (merchant-facing) operations experience.
• Ability to translate merchant pain points into practical solutions.

Responsabilités

• Design and end-to-end implement logistics insurance operation solutions for B-end merchants including TikTok Shop sellers and cross-border partners.
• Build tiered merchant operation systems with differentiated pricing, rebates, and service standards.
• Implement and optimize merchant-side risk control rules and collaborate with product teams.
• Engage SEA and US merchants with bilingual (Chinese/English) communication and coordinate cross-team launches.

Connaissances

Merchant needs analysis

Solution design

B-end operations

Cross-border e-commerce

Risk control concepts

Outils

Insurance risk control

Cross-border payments

Description du poste

ByteDance is seeking a Logistics Insurance Merchant Operations Solution Specialist to drive B-end merchant insurance solutions across SEA and the US. You will design custom plans, optimize risk controls, and deliver measurable value to merchants while supporting business growth.

Responsibilities include building tiered merchant operation systems, coordinating cross-regional initiatives, and communicating in Chinese and English with merchants, partners, and internal teams to iterate and launch