IT Support Engineer

EPS COMPUTER SYSTEMS PTE LTD; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

EPS Computer Systems Pte Ltd is seeking an IT Support/Operations professional in Singapore to provide first-level end user support, manage hardware procurement and asset disposal, and handle provisioning for new hires. The role encompasses managing access systems, ITSM escalations, and ensuring TRM-aligned security and SOP updates.

The ideal candidate has 3–5 years in IT support within financial services, with hands-on troubleshooting across Windows/MacOS, SCCM, AD, and MDM solutions, coupled

Qualifications

• Degree in IT or equivalent.
• 3–5 years in IT Support or Operations, preferably within the Banking or Financial Services sector in Singapore.
• Familiarity with Windows/MacOS, SCCM, Active Directory, end point cybersecurity and MDM solutions.
• Hands-on experience with hardware and software troubleshooting.
• Strong communication skills and a mindset to focus on proactive problem-solving and operational resilience.

Responsibilities

• Assist in servicing and providing first level end user support on IT related issue.
• Assist in the selection of hardware procurement and manage the secure disposal of assets in compliance with data sanitization standards.
• IT provisioning for new hires and asset recovery for resignees.
• Oversee printer user management and physical access system, including access rights and usage tracking.
• Act as an escalation point for service requests, incidents, and change requests within the ITSM tool.
• Assist in managing incidents to ensure minimal business disruption. Constant review of tickets in ITSM.
• Conduct regular health checks on core IT systems and infrastructure to ensure availability.
• Ensure all IT support activities align with MAS Technology Risk Management (TRM) guidelines, particularly regarding endpoint security and access control.
• Maintain and update IT SOPs to reflect current workflows and regulatory changes.
• Prepare monthly performance slides and asset utilization reports for management.
• Support IT service management initiatives and transformation projects as assigned.

Skills

IT Support

End User Support

Communications

Problem Solving

Operational Resilience

Team Collaboration

Education

Bachelor's degree in IT

Tools

SCCM

Active Directory

MDM Solutions

Endpoint Security

Windows

MacOS

Job description

Job Responsibilities:

• Assist in servicing and providing first level end user support on IT related issue.
• Assist in the selection of hardware procurement and manage the secure disposal of assets in compliance with data sanitization standards.
• IT provisioning for new hiresand asset recovery for resignees.
• Oversee printer user management and physical access system, including access rights and usage tracking.
• Act as an escalation point for service requests, incidents, and change requests within the ITSM tool.
• Assis tin managing incidents to ensure minimal business disruption. Constant review of tickets in ITSM.
• Conduct regular health checks on core IT systems and infrastructure to ensure availability.
• Ensure all IT support activities align with MAS Technology Risk Management (TRM) guidelines, particularly regarding endpoint security and access control.
• Maintain and update IT SOPs to reflect current workflows and regulatory changes.
• Prepare monthly performance slides and asset utilization reports for management.
• Support IT service management initiatives and transformation projects as assigned.

Requirements:

• Degree in IT or equivalent.
• 3-5 years of experience in IT Support or Operations, preferably within the Banking or Financial Services sector in Singapore.
• Familiarity with Windows/MacOS, SCCM, Active Directory, end point cybersecurity and MDM solutions.
• Hands-on experience with hardware and software troubleshooting.
• Ability to support cross-team initiatives to achieve departmental goals.
• Strong communication skills and a mindset to focus on proactive problem-solving and operational resilience.