Corporate Client Success & Admin Specialist

INTEGRATED HEALTH PLANS PTE LTD; Singapore; On-site; SGD 27,000 - 40,000; Full time

Job summary

Integrated Health Plans Pte Ltd is seeking a proactive member for the Account Management team to provide administration support, manage a portfolio of corporate clients, enter data accurately and prepare monthly reporting.

Diploma or degree holders are welcome to apply; on-the-job training will be provided. Knowledge of medical insurance is an advantage, along with strong customer service, communication, detail orientation and teamwork.

Qualifications

• Diploma or Degree is required or welcomed.
• Knowledge of medical insurance is an advantage.
• Client servicing experience is advantageous.
• Good customer service attitude and communication skills.
• Detail oriented with ability to work with minimal supervision.
• Strong teamwork and interpersonal skills.
• Ability to meet client expectations and support accounts.

Responsibilities

• Manage a portfolio of Corporate Clients.
• Data entry and maintenance of Corporate Client database.
• Prepare monthly/ad-hoc Client reporting requirements.
• Provide administrative duties to support the department.
• Handle client enquiries via calls and emails.
• Coordinate with internal stakeholders to troubleshoot issues and perform service recovery.
• Assist with contract renewals and upsell of services.
• Draft Service Agreements, client handbook, decks, etc.
• Assist with audit requirements and due diligence by Clients.
• Print and mail member cards; document sorting and filing.
• Conduct client communication sessions and sales pitches.
• Follow up on accounts receivable where required.

Skills

Data entry

Client servicing

Communication skills

Attention to detail

Team player

Education

Diploma / Degree

Tools

Excel

MS Office

Job description

Integrated Health Plans Pte Ltd is seeking a proactive member for the Account Management team to provide administration support, manage a portfolio of corporate clients, enter data accurately and prepare monthly reporting.

Diploma or degree holders are welcome to apply; on-the-job training will be provided. Knowledge of medical insurance is an advantage, along with strong customer service, communication, detail orientation and teamwork.