Account Management Executive (Client Servicing)

INTEGRATED HEALTH PLANS PTE LTD; Singapore; On-site; SGD 27,000 - 40,000; Full time

Job summary

Integrated Health Plans Pte Ltd is seeking a proactive member for the Account Management team to provide administration support, manage a portfolio of corporate clients, enter data accurately and prepare monthly reporting.

Diploma or degree holders are welcome to apply; on-the-job training will be provided. Knowledge of medical insurance is an advantage, along with strong customer service, communication, detail orientation and teamwork.

Qualifications

• Diploma or Degree is required or welcomed.
• Knowledge of medical insurance is an advantage.
• Client servicing experience is advantageous.
• Good customer service attitude and communication skills.
• Detail oriented with ability to work with minimal supervision.
• Strong teamwork and interpersonal skills.
• Ability to meet client expectations and support accounts.

Responsibilities

• Manage a portfolio of Corporate Clients.
• Data entry and maintenance of Corporate Client database.
• Prepare monthly/ad-hoc Client reporting requirements.
• Provide administrative duties to support the department.
• Handle client enquiries via calls and emails.
• Coordinate with internal stakeholders to troubleshoot issues and perform service recovery.
• Assist with contract renewals and upsell of services.
• Draft Service Agreements, client handbook, decks, etc.
• Assist with audit requirements and due diligence by Clients.
• Print and mail member cards; document sorting and filing.
• Conduct client communication sessions and sales pitches.
• Follow up on accounts receivable where required.

Skills

Data entry

Client servicing

Communication skills

Attention to detail

Team player

Education

Diploma / Degree

Tools

Excel

MS Office

Job description

You will be part of the Account Management team, providing administration support including but not limited to the following responsibilities;

• Manage a portfolio of Corporate Clients
• Data entry and maintenance of Corporate Client database
• Preparation of monthly/ ad-hoc Client reporting requirements
• Support the department in administrative duties where required
• Receive and respond to Client enquiries through calls and emails
• Coordinate with internal stakeholders to troubleshoot issues, resolution and perform service recovery where required.
• Contract renewals and upsell of services
• Drafting of documentations including but not limited to Service Agreements, client handbook, decks etc.
• Assist with audit requirements and due diligence by Clients
• Undertake any ad-hoc tasks where required
• Preparation/ printing of member Cards and arrange for mailing
• Document sorting and filing
• Conduct communication sessions and sales pitches
• Assist with Client follow-ups on accounts receivables where required.

You understand the importance to exercise care when handling personal data and have an eye for detail. You are highly motivated, customer oriented and able to work independently or as part of a team. Experience with handling mass data on excel, working with sensitive information will be advantageous.

Diploma, entry level looking to learn more about Corporate Healthcare and Medical Benefits administration are welcome to apply. On the job training will be provided.

Requirements

• Diploma / Degree
• Medical insurance knowledge is an advantage
• Client servicing experience is an advantage
• Good customer service attitude
• Detailed oriented and ability to work with minimal supervision
• Good communication and interpersonal skills
• A team player
• Ability to perform beyond clients' expectations