Coordinator [ Freight Forwarder ]

Align Recruitment Pte Ltd; Singapore; On-site; SGD 20,000 - 28,000; Full time

Job summary

Align Recruitment Pte Ltd is seeking a Customer Service Coordinator to manage daily customer inquiries, document shipping paperwork, and ensure orders move smoothly from warehouse to delivery in Tuas. You will monitor shipments, verify KPI targets, liaise with other departments to fulfil orders on time, maintain inventory accuracy, and keep tidy records while keeping the office organized.

Working days are 5.5 days with an alternate Saturday shift; salary is up to SGD 2,500 per month.

Qualifications

• Experience in customer service or logistics is preferred.

Responsibilities

• Answer customer inquiries by phone and email.
• Prepare import/export paperwork and invoices after shipments close.
• Monitor shipments to ensure on-time clearance and delivery.
• Verify KPIs for incoming and departing operations.
• Coordinate warehouse planning with the supervisor.
• Collaborate with other departments to fulfill orders on time.
• Maintain inventory accuracy and records.
• Keep inventory level records and report discrepancies.
• Maintain a tidy office and secure workplace.
• Complete additional tasks as required by supervisor.

Skills

Relevant experience

Job description

Position: Customer Service Coordinator (Tuas)

Salary: up to $2500

Working Day: 5.5 Days (alt sat)

Working Hour: Mon-Fri: 1pm-9.30pm | Alt Sat: 1pm-5pm

Working Location: Tuas

Job Responsibilities

• Phone and email customer service assistance.

• Following the established SOP, prepare import/export and shipping paperwork and invoice orders after shipments have been closed.

• Keep an eye on shipments to make sure they are cleared and delivered on time.

• Verify that all incoming and departing operations meet the Key Performance Indexes.

• Work with the supervisor to plan warehouse operations.

• Work together with other departments to complete orders and on-time delivery.

• Verify that every inventory is accurate.

• Keep thorough records of your inventory levels and report any inconsistencies.

• Take care of general office housekeeping.

• Preserve a secure workplace.

• Complete any additional work-related tasks as directed by a supervisor.

Qualifications & Requirements

• Relevant working experience.

Align Recruitment Pte Ltd (20C0253)
JJ Tan (Reg No. R23112681)