Contract Senior Technical Solutions Engineer - Security

Palo Alto Networks, Inc.; Singapore; Sur place; SGD 100 000 - 156 000; Plein temps

Résumé du poste

Palo Alto Networks, Inc. is seeking a Senior Technical Solutions Engineer for a 12-month contract in Singapore.

The role focuses on premier, high-end post-sales support for enterprise customers, delivering rapid responses and acting as a trusted technical advisor within a specialized team. You will handle advanced technical guidance, case management from opening to resolution, diagnose complex issues, author troubleshooting content, review training materials, and provide on-call support during

Qualifications

• 5+ years of technical support or customer-facing experience in enterprise environments.
• Experience debugging across Windows, Linux, macOS, and Android.
• Strong Microsoft technologies experience: AD, GPO, Exchange, SCCM, MS SQL Server, IIS.
• Experience with endpoint security software (AV, DLP, IPS, NAC).
• Experience with security infrastructure: EDR, SOAR, SIEM, IPsec, SSL-VPN, NAT.
• Knowledge of public cloud (AWS, Azure, GCP) and VDI (VMware, Citrix).
• Scripting in Bash or Python for automation.
• Ability to debug broad, complex environments.

Responsabilités

• Provide advanced technical support, guidance, and troubleshooting to enterprise customers and partners.
• Case management from open to closure with timely updates.
• Deep-dive fault isolation, log analysis, and root cause investigation.
• Publish Technical Support Bulletins and troubleshooting documentation.
• Review technical documentation for training materials and guides.
• On-call technical support during weekends and public holidays.

Connaissances

Technical support

Customer facing

OS debugging

Microsoft stack

Endpoint security

Security technologies

Cloud basics

Scripting

Formation

Bachelor's degree in CS/CE/IT

Description du poste

Palo Alto Networks, Inc. is seeking a Senior Technical Solutions Engineer for a 12-month contract in Singapore.

The role focuses on premier, high-end post-sales support for enterprise customers, delivering rapid responses and acting as a trusted technical advisor within a specialized team. You will handle advanced technical guidance, case management from opening to resolution, diagnose complex issues, author troubleshooting content, review training materials, and provide on-call support during