Contract Logistics Account Operations Lead

Crane Worldwide Logistics LLC; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Crane Worldwide Logistics LLC in Singapore is seeking an Account Operations Supervisor for Contract Logistics. You will review, prepare, and manage Warehouse Storage Agreements with suppliers, ensuring insurance and liability requirements are met, and coordinate onboarding workflows.

You will configure suppliers in the Warehouse Management System, enable EDI and customer portal access, support ASN/940 submissions, and act as the main contact for suppliers—troubleshooting WMS, EDI, and portal

Qualifications

• Experience in warehouse operations, supply chain, account management, or a related operations role.
• Familiarity with WMS platforms, EDI processes, and customer portal systems (or strong aptitude to learn quickly).
• Comfort reviewing and administering legal/contractual documents (prior contract administration experience a plus).
• Strong organisational skills with the ability to manage multiple supplier accounts and deadlines simultaneously.
• Excellent written and verbal communication skills; able to explain technical issues clearly to non-technical supplier contacts.
• Problem-solving mindset with a bias toward proactive resolution.
• Ability to work cross-functionally with IT, legal, sales, and operations teams.

Responsibilities

• Review, prepare, and manage Warehouse Storage Agreements (WSAs) and related legal documentation with suppliers
• Work with supplier liability insurance requirements and coverage precedents to ensure consistency across the supplier base
• Coordinate with internal and supplier contacts to resolve contract questions and secure timely execution of agreements
• Maintain organised records of executed agreements, amendments, and insurance certificates
• Configure new suppliers in Crane's Warehouse Management System (WMS), ensuring accurate account setup and data integrity
• Coordinate EDI enablement and customer portal access as part of the onboarding workflow
• Support ASN and 940 submission setup, working cross-functionally with IT and operations to confirm systems are functioning correctly before go-live
• Follow and help refine the established supplier onboarding process to ensure consistent, repeatable setup across all new accounts
• Serve as a primary point of contact for suppliers experiencing operational or systems issues
• Diagnose and resolve problems related to WMS, EDI, or portal access, escalating to IT or other internal teams as needed
• Proactively communicate with suppliers to keep them informed of issue status and resolution timelines
• Identify recurring issues and recommend process or system improvements to reduce future support volume

Skills

Warehouse operations

Supply chain

Account management

Organizational skills

Communication skills

Cross-functional collaboration

Tools

WMS

EDI processes

Customer portal access

Job description

Crane Worldwide Logistics LLC in Singapore is seeking an Account Operations Supervisor for Contract Logistics. You will review, prepare, and manage Warehouse Storage Agreements with suppliers, ensuring insurance and liability requirements are met, and coordinate onboarding workflows.

You will configure suppliers in the Warehouse Management System, enable EDI and customer portal access, support ASN/940 submissions, and act as the main contact for suppliers—troubleshooting WMS, EDI, and portal