Assistant Warehouse Ops Manager - Lead Inventory & Service

Crane Worldwide Logistics S Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Crane Worldwide Logistics S Pte Ltd is seeking a Warehouse Operations & Customer Service Lead in Singapore to oversee daily warehouse activities and ensure service excellence. You will manage receiving, storage, picking, packing, and outbound shipments while driving Lean initiatives and ensuring SOPs, SLAs, and regulatory compliance.

A strong focus on customer satisfaction and performance reviews is essential.

Qualifications

• Minimum 5 years of warehouse operations and customer service experience.
• Experience in 3PL and Contract Logistics.
• Proven experience in leading teams and multiple clients.
• Strong knowledge of WMS and inventory management systems.
• Familiar with Singapore customs regulations and bonded warehouse operations (preferred).

Responsibilities

• Assist in managing daily warehouse operations including receiving, storage, picking, packing, and outbound shipments.
• Ensure all warehouse operations are executed in accordance with SOPs and SLAs.
• Monitor operational performance and productivity to meet objectives.
• Coordinate manpower planning, shift scheduling, and resource allocation.
• Ensure inventory accuracy through cycle counts and stock reconciliation.
• Maintain compliance with local regulations, customs requirements, and safety standards.
• Manage client expectations, service performance, and issue resolution.
• Conduct regular service review meetings with customers.
• Investigate inventory discrepancies and implement corrective actions.
• Support implementation of warehouse process improvements and Lean initiatives.
• Support in warehouse audits including ISO documentations.
• Lead the customer service team in managing customer orders and enquiries.
• Act as the primary escalation point for customer operational issues.
• Monitor order fulfilment performance and ensure timely processing of customer requests.
• Coordinate with transport, procurement, planning, and warehouse teams to ensure smooth order execution.
• Prepare operational reports, KPI summaries, and business reviews for customers and management.
• Support implementation of new customer accounts and operational changes.

Skills

Leadership

Communication

Problem-solving

WMS

Inventory management

Team management

Client management

Tools

WMS

Job description

Crane Worldwide Logistics S Pte Ltd is seeking a Warehouse Operations & Customer Service Lead in Singapore to oversee daily warehouse activities and ensure service excellence. You will manage receiving, storage, picking, packing, and outbound shipments while driving Lean initiatives and ensuring SOPs, SLAs, and regulatory compliance.

A strong focus on customer satisfaction and performance reviews is essential.