Client Success & Insurance Solutions Specialist

PLACEMENT PROFESSIONALS; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

PLACEMENT PROFESSIONALS is seeking a proactive Client Service Specialist to support clients in the general insurance sector. You will manage enquiries, obtain quotations, coordinate renewals, and assist with claims to deliver a smooth customer experience.

You will collaborate with insurers, partners, and clients to build lasting relationships in a fast-paced, service-driven environment with opportunities for growth.

Responsibilities

• Respond promptly to client enquiries to provide accurate general insurance information and solutions
• Obtain and compare competitive insurance quotations tailored to client preferences, budgets, and benefit choices
• Liaise with insurers to request, clarify, and follow up on quotations, policy issuance, and client requests
• Coordinate insurance policy renewals by following up with clients and insurers to ensure timely coverage placement
• Advise clients on claims procedures, notify insurers, track claim progress, and manage case documentation until final settlement
• Set clear expectations with clients and resolve any issues to maintain positive customer relationships
• Collaborate with stakeholders, business partners, and vendors to support product campaigns and promotional activities
• Identify and develop new business prospects and activities to expand client base and insurance solutions offered
• Maintain organized records of client interactions, quotations, renewals, and claims for efficient service delivery
• Work a 5.5-day work week to support client needs and company operations

Job description

PLACEMENT PROFESSIONALS is seeking a proactive Client Service Specialist to support clients in the general insurance sector. You will manage enquiries, obtain quotations, coordinate renewals, and assist with claims to deliver a smooth customer experience.

You will collaborate with insurers, partners, and clients to build lasting relationships in a fast-paced, service-driven environment with opportunities for growth.